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SolarWinds Service Desk VS Oracle NetSuite

Compare SolarWinds Service Desk VS Oracle NetSuite and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Oracle NetSuite logo Oracle NetSuite

NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Oracle NetSuite Landing page
    Landing page //
    2021-10-08

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Oracle NetSuite features and specs

  • Integrated Suite
    Oracle NetSuite provides an all-in-one solution that integrates various business functions such as ERP, CRM, E-commerce, and more, reducing the need for multiple disparate systems.
  • Scalability
    The platform is highly scalable, suitable for businesses of all sizes, and can grow with the organization, accommodating increasing business needs and complexity.
  • Cloud-Based
    Being a cloud-based solution, NetSuite eliminates the need for on-premise hardware, reducing IT costs and allowing access from anywhere with an internet connection.
  • Real-time Data
    NetSuite offers real-time dashboards and analytics, providing immediate insights into business performance and helping in making informed decisions quickly.
  • Customization
    The platform is highly customizable, allowing businesses to tailor workflows, reports, and user roles to align perfectly with their unique processes.
  • Global Reach
    NetSuite supports multiple languages, currencies, and tax regulations, making it ideal for businesses that operate in multiple countries.

Possible disadvantages of Oracle NetSuite

  • Cost
    The pricing of Oracle NetSuite can be high, particularly for small to medium-sized businesses, and includes various modules that can add to overall expenses.
  • Complexity
    With its extensive feature set, NetSuite can be complex to implement and may require considerable time and resources for training staff and configuring the system.
  • Customer Support
    Some users report that customer support can be inconsistent, with longer response times and varying levels of service quality.
  • Customization Difficulty
    While highly customizable, some customizations can be difficult to implement and may require the help of specialized developers or consultants, adding to the cost.
  • Dependency on Internet
    As a cloud-based solution, NetSuite's performance is entirely dependent on the quality and reliability of the internet connection, which can be a disadvantage in areas with poor connectivity.
  • Implementation Time
    The process of fully implementing NetSuite can be lengthy, requiring significant time investment from the business, which may disrupt normal operations during the transition period.

SolarWinds Service Desk videos

+ Add

Why Choose Samanage IT Service Management Software?

More videos:

  • Review - SolarWinds Service Desk Overview
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Oracle NetSuite videos

+ Add

Independent Review of Oracle Netsuite ERP | Small Business Accounting Software or Enterprise Ready?

More videos:

  • Review - Microsoft Dynamics 365 vs. NetSuite: An Unbiased Comparison
  • Demo - Oracle NetSuite Product Demo
  • Review - Oracle NetSuite Review: Key Modules, Pros And Cons, And Alternatives
  • Review - Oracle NetSuite ERP Implementation Challenges Revealed [Common Risks and Pitfalls]
  • Review - What is Oracle NetSuite? Introduction to NetSuite ERP for Small and Mid-Size Business

Category Popularity

0-100% (relative to SolarWinds Service Desk and Oracle NetSuite)

SolarWinds Service Desk

Oracle NetSuite

Help Desk
100 100%
Help Desk
0% 0
ERP
0 0%
ERP
100% 100
Service Desk
100 100%
Service Desk
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using SolarWinds Service Desk and Oracle NetSuite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Oracle NetSuite

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Oracle NetSuite Reviews

Top 10 QuickBooks Alternatives (Free/Paid)
Netsuite is the best accounting software from Oracle that offers the business's financial performance in real-time and is one of the alternatives to Quickbooks Desktop. It also takes care of both account payables and receivables. NetSuite is a leading cloud-based ERP (Enterprise Resource Planning) software that offers a comprehensive suite of applications, including...
Source: www.geeksforgeeks.org
Top 9 Odoo Alternatives
NetSuite’s intelligence user interface provides users with pertinent business data within the system, allowing them to understand their tasks and how they contribute to the business. With over 24,000 customers in more than 200 countries worldwide, Oracle NetSuite has proven itself as a reliable and robust ERP solution.
Source: softwareconnect.com
9 Small Business Inventory Management Software
With NetSuite, you're getting a cloud-based financial management system that integrates seamlessly with inventory, CRM, and eCommerce. As a small business owner, this unification is pivotal for making data-driven decisions, from tracking real-time inventory to evaluating customer interaction.
Source: www.zarmoney.com
12 Best Asset Management Software For IT Teams In 2023
Why I picked NetSuite: I chose NetSuite for its ability to help organizations track depreciating assets and leased equipment like vehicles, buildings, and machinery. In my opinion, the platform is also one of the most practical, time-saving solutions to take on a variety of business functions like HR and finance.
Source: thectoclub.com
Top 10 Competitors and Alternatives to Handshake in 2022
‍NetSuite's Suite eCommerce software offers a wide range of features, and it possesses an order management system that can manage and work with orders from various mediums. NetSuite eCommerce aims to be an all-in-all eCommerce platform that doesn't require the need for integration with other platforms and mediums. It's robust and most suited for more prominent companies and...
Source: www.growmax.io

What are some alternatives?

When comparing SolarWinds Service Desk and Oracle NetSuite, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Sage Intacct - Intacct is a cloud-based accounting and financial management system that is designed for the businesses of all levels.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Odoo - An all-integrated business app suite to unleash your growth potential.

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