Software Alternatives, Accelerators & Startups

SolarWinds Service Desk VS Netdata

Compare SolarWinds Service Desk VS Netdata and see what are their differences

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Netdata logo Netdata

Monitor your servers, containers, and applications, in high-resolution and in real-time.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Netdata Landing page
    Landing page //
    2022-02-16

Netdata collects metrics per second & presents them in low-latency dashboards. It is designed to run on all physical & virtual servers, cloud deployments, Kubernetes clusters, and edge/IoT devices, to monitor your systems, containers & applications.

Scales nicely from a single server to thousands of servers, even in complex multi/mixed/hybrid cloud environments & given enough disk space it can keep your metrics for years.

KEY FEATURES:

💥 Collects metrics from 800+ integrations OS metrics, container metrics, VMs, hardware sensors, apps metrics, OpenMetrics exporters, StatsD & logs.

💪 Real-Time, Low-Latency, High-Resolution All metrics are collected per second & are on the dashboard immediately after data collection. Netdata is fast.

😶‍🌫️ Unsupervised Anomaly Detection Trains multiple ML models for each metric collected & detects anomalies based on the past behavior of each metric individually.

🔥 Powerful Visualization Clear & precise visualization that allows you to quickly understand any dataset, but also to filter, slice & dice the data directly on the dashboard, without the need to learn any query language.

🔔 Out of box Alerts Hundreds of alerts out of the box to detect common issues & pitfalls, revealing issues that can easily go unnoticed. It supports several notification methods to let you know when your attention is needed.

📖 systemd Journal Logs Explorer (BETA - nightly release channel) Provides a systemd journal logs explorer, to view, filter & analyze system & apps logs by directly accessing systemd journal files on individual hosts & infrastructure-wide logs centralization servers.

😎 Low Maintenance Fully automated in every aspect: automated dashboards, out-of-the-box alerts, auto-detection & discovery of metrics, zero-touch ML, easy scalability, high availability &CI/CD friendly.

⭐ Open & Extensible Netdata is a modular platform that can be extended in all possible ways and it also integrates nicely with other monitoring solutions.

Netdata

$ Details
freemium $3.0 / Monthly (Netdata Pro, $3 /Node /mo - Netdata Business, $4 /Node /mo )
Platforms
Linux Docker AWS Azure Mac OSX Cloud Windows Edge NGINX Oracle
Release Date
2018 June

SolarWinds Service Desk features and specs

No features have been listed yet.

Netdata features and specs

  • Dashboards & visualizations: Digestible, intuitive, and visually appealing charts for troubleshooting.
  • Configurable: Zero configuration. Zero maintenance. No preparations. Sane defaults. Auto-detection for all metrics. Immediately usable.
  • Metrics: Netdata collects, stores and visualizes all the metrics available. We almost never filter out metrics. The more metrics, the better.
  • Real time monitoring: Netdata is real-time. It collects all metrics every second and it has a data collection to visualization latency of less than a millisecond.
  • Analytics and Reporting: Detailed analysis on how applications and systems are performing

SolarWinds Service Desk videos

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

Netdata videos

Install Netdata on Linux in two minutes

More videos:

  • Tutorial - Netdata's standard dashboard

Category Popularity

0-100% (relative to SolarWinds Service Desk and Netdata)
Help Desk
100 100%
0% 0
Monitoring Tools
53 53%
47% 47
Service Desk
100 100%
0% 0
Performance Monitoring
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Netdata

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.

Netdata Reviews

The Best Cacti Monitoring Alternatives
Netdata gives you access to sublime real-time health and performance monitoring for all your systems. The Netdata GitHub community has made its growth abundantly clear throughout its last six years of active development.
10 Best Open Source Monitoring Software for IT Infrastructure
Netdata provides unparalleled real-time health monitoring and performance troubleshooting for systems and applications. Over the past six years of development, Netdata’s GitHub community has been essential to its growth.
Source: geekflare.com
4 Best Open Source Dashboard Monitoring Tools In 2019
“Pull” method : you can set Netdata to run on individual nodes and plug your dashboards directly to it. This way, you can scale your node to your needs and you are not concerned about the scaling of different nodes. Also, storage is scoped to what’s really needed by a particular node thus more efficient;

Social recommendations and mentions

Based on our record, Netdata seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

Netdata mentions (5)

  • Trying to decide best practices for production environment
    Pros are instant HA and Migration. Cons are huge bandwidth hits. With your 4x1gbe you would be maxed out on replicating those 25 VMs. You wouldn't have anything for users. I have a test lab with 4 nodes, 22cpu 100gbram and 30tb space, using low end stuff, 12hdds. Proxmox, ceph dashboard, (the native ceph dashboard you can turn on), and a netdata.cloud account. So I watch it like a hawk and like to load test. Source: over 1 year ago
  • Ask HN: Reducing the maintenance surface area of hosting a small internal app
    Docker-compose, not k8s. Set up a script to update the OS, pull all your containers and reboot after hours once a week or once a day. Make sure the script specifies non interactive. Set up alerting for low disk space, see https://netdata.cloud or use your own tool. - Source: Hacker News / over 2 years ago
  • What’s your preferred stack?
    There can be some issues if you mix and match elastic versions, wazuh versions, logstash versions. But the documentation guides you very well with matrix of what is and is not compatible. You will want a beefy VM to run it in, I started smaller than I should of, and after running a while it kind of puked on itself, certain things would randomly stop working. After giving it 32GB RAM, plenty of disk 4TB, and 8... Source: over 2 years ago
  • Netdata on MacOS
    $ brew info netdata Netdata: stable 1.29.3 (bottled) Diagnose infrastructure problems with metrics, visualizations & alarms Https://netdata.cloud/ Not installed From: https://github.com/Homebrew/homebrew-core/blob/HEAD/Formula/netdata.rb License: GPL-3.0-or-later ==> Dependencies Build: autoconf ✘, automake ✘, pkg-config ✔ Required: json-c ✘, libuv ✘, lz4 ✘, openssl@1.1 ✔ ==> Caveats To start netdata: brew... Source: over 2 years ago
  • Netdata cloud and data control
    What I know is that each node's data is still primarily stored on the node itself, and I've figured that the Registry used by Netdata cloud stores only URLs and randomly generated UUIDs. So my question is, will any other data be stored outside of my nodes? Does Netdata Cloud have access to my servers 24/7 or only when I got a browser tab with Netdata cloud open? Is there more information on security and data... Source: about 3 years ago

What are some alternatives?

When comparing SolarWinds Service Desk and Netdata, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Prometheus - An open-source systems monitoring and alerting toolkit.