Software Alternatives & Reviews

SolarWinds Service Desk VS MailArchiva

Compare SolarWinds Service Desk VS MailArchiva and see what are their differences

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

MailArchiva logo MailArchiva

MailArchiva is an email archiving, email compliance, and e-Discovery enterprise server.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • MailArchiva Landing page
    Landing page //
    2022-04-23

MailArchiva is an enterprise-level email archiving, e-discovery, forensics and compliance solution. MailArchiva has been installed in some of the world's most demanding IT environments since 2006. The server is designed to make the storage and retrieval of long-term email data as convenient as possible and is ideal for companies needing to satisfy e-Discovery records requests in a timely and accurate manner.

MailArchiva

$ Details
freemium $490.5 / Annually (10 users)
Platforms
Linux Windows Web
Release Date
2006 January

SolarWinds Service Desk features and specs

No features have been listed yet.

MailArchiva features and specs

  • Synchronize emails, folders, calendar and contacts: Yes
  • Search using query builder or powerful query language: Yes
  • Bulk export to popular formats: Yes, PDF, PST and others
  • Search using query builder or powerful query language: Yes
  • Generate report on search results: Yes
  • Search inside attachment content: Yes
  • Bookmark frequently used search queries and run unattended: Yes
  • Chart social relations between users: Yes
  • Tag relevant items and share notes with users: Yes
  • Share access to mailboxes with multiple users or groups: Yes
  • Browse mailbox folders, calendar and contacts: Yes
  • View & export conversation threads: Yes
  • Restore data to mailboxes: Yes
  • Render attachment content inside exported PDF's: Yes
  • Export search results to CSV format: Yes
  • Establish authenticity of email data: Yes
  • Analyse traffic breakdown over time: Yes
  • View real-time charts and status alerts: Yes
  • Monitor server performance via JMX: Yes
  • Index and display journal envelope fields: Yes
  • Maintain a detailed audit trail of all system activity: Yes
  • Define retention policies and place hold on items: Yes
  • Protect against tampering of archive data: Yes
  • Archive emails, calendars and contacts: Yes
  • Archive to object storage or compound archive files: Yes
  • Rollover data into separate volumes per size or date: Yes
  • Auto backup of incoming data: Yes
  • Import data from common formats & mail servers : Yes
  • Search from anywhere using a web browser: Yes
  • Supports most mail servers and services (e.g. MS Exchange, Office 365, Google Workspace and others): Yes
  • Multi language and region support: Yes
  • Context sensitive help & online knowledge base: Yes
  • Login using TOTP based authentication: Yes
  • Data encrypted using AES-256: Yes
  • Manage certificates and TLS used throughout: Yes
  • Scan for viruses: Yes
  • Login to web console using AD, Azure, Google or LDAP credentials: Yes
  • Retrieve & search data using REST API: Yes

SolarWinds Service Desk videos

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

MailArchiva videos

MailArchiva Intro

Category Popularity

0-100% (relative to SolarWinds Service Desk and MailArchiva)
Help Desk
100 100%
0% 0
Email Archiving
0 0%
100% 100
Service Desk
100 100%
0% 0
Email Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and MailArchiva

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.

MailArchiva Reviews

  1. Unashamed self-review

    Being one of the product's primary developers, I have a naturally biased opinion. However, I'd just want to state that, while there is always space for improvement, I believe that after 16 years of development, MailArchiva is presently in excellent shape for any firm, small or large, whose needs are aligned with common email archiving or e-discovery requirements.

    👍 Pros:    Fast & accurate search|Tight integration with microsoft 365|Quick import from mail services|Flexible bulk export options
    👎 Cons:    Standalone solution

Social recommendations and mentions

Based on our record, MailArchiva seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

MailArchiva mentions (2)

  • Piler (piler.org)
    I started to look at mailarchiva (https://mailarchiva.com up to 9 inboxes) and came across piler. Source: over 1 year ago
  • How do you handle email retention
    You should be running a mail archive so that no matter what a message can be retrieved - I like mailarchiva - does the job and they dont price gouge https://mailarchiva.com/. Source: about 3 years ago

What are some alternatives?

When comparing SolarWinds Service Desk and MailArchiva, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

MailBakup - Mailbakup is an all-in-one IT solution that provides an in-demand set of e-mail backup solution to save valuable data from the web-based email account to location derive easily and quickly.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Vaultastic - Vaultastic’s on-demand SaaS platform provides Protection, Visibility & Control for your Critical Business Data with Agile Cloud Archival.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

MailVault - MailVault is a cloud-based IT software that archives and self-prunes based on user settings.