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SolarWinds MSP Manager VS Project Insight

Compare SolarWinds MSP Manager VS Project Insight and see what are their differences

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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Project Insight logo Project Insight

Project Insight is a project and portfolio management software.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Project Insight Landing page
    Landing page //
    2023-09-15

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Project Insight features and specs

  • User-Friendly Interface
    Project Insight offers an intuitive and straightforward interface that is comfortable for users of varying technical skill levels. This ease of use can help improve adoption rates across teams.
  • Comprehensive Project Management Tools
    The platform includes a wide range of project management tools such as task management, time tracking, resource allocation, and reporting. This enables comprehensive management of projects from start to finish.
  • Customizable Workspaces
    Users can customize workspaces to fit the specific needs of their projects or teams, enhancing the relevancy and productivity of the platform.
  • Strong Integrations
    Project Insight integrates with other popular software solutions including Microsoft Office, Google Drive, and various financial tools, which streamlines workflows and data management.
  • Collaboration Features
    The platform supports effective collaboration through tools like team chat, file sharing, and collaborative document editing. This keeps everyone on the same page and improves communication.

Possible disadvantages of Project Insight

  • Cost
    Compared to other project management solutions, Project Insight can be on the pricier side, which might not be suitable for smaller organizations or startups with limited budgets.
  • Learning Curve
    While the interface is user-friendly, some of the more advanced features can have a learning curve, requiring time and effort for teams to fully utilize all capabilities.
  • Overwhelming Feature Set
    The wide range of features might be overwhelming for smaller teams or projects that do not require such comprehensive tools, potentially leading to underutilization of the platform.
  • Limited Customization for Certain Features
    Although the platform offers customizable workspaces, some specific features and templates may not be as flexible, limiting the ability to tailor all aspects of the software to unique needs.
  • Mobile App Limitations
    The mobile application does not offer the full functionality of the desktop version, which can be restrictive for users who need to manage projects on the go.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

Analysis of Project Insight

Overall verdict

  • Overall, Project Insight is well-regarded within its user base for its comprehensive features and flexibility. However, as with any software, its effectiveness can depend on the specific needs and workflows of an organization. Some users report a learning curve and dependency on robust implementation and training to fully leverage its capabilities.

Why this product is good

  • Project Insight is considered a robust project management tool that offers a wide range of features suitable for various industries. It provides capabilities such as task management, time tracking, resource management, and reporting. The platform is highly customizable, which allows organizations to tailor it to their specific needs. Integration with other tools, such as Microsoft Office, QuickBooks, and various CRM solutions, further enhances its functionality.

Recommended for

    Project Insight is recommended for medium to large-sized organizations that require a scalable and customizable project management solution. It is particularly beneficial for teams that need extensive reporting and resource management capabilities. Industries that may find it particularly useful include IT, construction, consulting, and any project-heavy sectors.

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

Project Insight videos

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Project Insight Project Management Review

More videos:

  • Review - Project Insight Enterprise Overview
  • Review - Bruce Banner Targeted & Project Insight Set In Motion Decades Early - Agents of SHIELD 7x05 Review

Category Popularity

0-100% (relative to SolarWinds MSP Manager and Project Insight)

SolarWinds MSP Manager

Project Insight

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Project Management
0 0%
Project Management
100% 100
IT Management
100 100%
IT Management
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds MSP Manager and Project Insight

SolarWinds MSP Manager Reviews

We have no reviews of SolarWinds MSP Manager yet.
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Project Insight Reviews

50 Best Project Management Tools for 2019
Project Insight is a simple and user-friendly interface that fits any team and project size. It offers notable integrations with Box, Microsoft Office, Microsoft Outlook, and Quickbooks. It comes with a simple and user-friendly interface. Users can track all steps of their projects from start to finish.
Source: www.proofhub.com
10 of the Best Microsoft Project Alternatives
When seeking out Microsoft Project alternatives, industries such as IT, research and development, and marketing have found Project Insight to be a strong fit for their project management needs. The dashboard offers easy access to comment, update, and sort tasks as necessary. One key feature is their Document Management tool which requires projects and tasks be checked out...
Source: blog.teamweek.com

What are some alternatives?

When comparing SolarWinds MSP Manager and Project Insight, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Enterprise Process Center (EPC) - Enterprise Process Center (EPC) by Interfacing is a comprehensive business process management suite that provides businesses several digitization and management programs in a single platform.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Onspring - Onspring is a cloud-based solution designed for internal audit, risk management, compliance management, business continuity and recovery, and more.

SuperOps.ai - Modern PSA and RMM Software for MSP's and IT Teams

Bitrix24 - Boost your team's success with Bitrix24! Seamlessly collaborate, automate tasks, and manage projects in one powerful platform. Unleash productivity, streamline workflows, and achieve your goals with ease. Your all-in-one solution for business growth.

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