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Snipe-IT VS ServiceNow

Compare Snipe-IT VS ServiceNow and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Contents:
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  3. » Reviews
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Snipe-IT logo Snipe-IT

Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Snipe-IT Landing page
    Landing page //
    2022-03-12
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Snipe-IT features and specs

  • Open Source
    Snipe-IT is an open-source asset management tool, which means it can be freely used and modified according to the needs of the organization.
  • Cost-Effective
    Since it is open source, organizations can use Snipe-IT without incurring licensing fees, making it a cost-effective solution.
  • Customization
    The open-source nature of Snipe-IT allows for extensive customization to fit specific organizational needs and workflows.
  • Community Support
    A large and active community can offer support, plugins, and contributions to improve the software.
  • User-Friendly Interface
    Snipe-IT features an intuitive web-based interface that simplifies the process of managing assets.
  • Comprehensive Feature Set
    It offers robust features, including asset tracking, license management, and reporting, making it a well-rounded tool for asset management.
  • Highly Secure
    Security features like two-factor authentication and advanced user permissions help ensure that data is secure.

Possible disadvantages of Snipe-IT

  • Self-Hosting
    Requires self-hosting, which can be a burden for organizations without a dedicated IT staff or server resources.
  • Maintenance and Updates
    Organizations need to actively maintain and update the software to ensure it runs smoothly and securely.
  • Learning Curve
    Despite its user-friendly interface, there can be a learning curve for those not familiar with asset management systems or open-source software.
  • Limited Support
    While community support is available, professional support options may be limited compared to paid solutions.
  • Scalability Concerns
    Scalability might be an issue for very large organizations or those with complex asset management needs.
  • Technical Expertise Required
    Setup, configuration, and troubleshooting often require a certain level of technical expertise, which may not be available in all organizations.
  • Customization Complexity
    While customization is a pro, it can also become a con if the required changes are complex, demanding significant development time and skill.

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Analysis of Snipe-IT

Overall verdict

  • Yes, Snipe-IT is generally considered a good asset management tool.

Why this product is good

  • Snipe-IT is praised for being an open-source asset management system that offers a wide array of features to track, manage, and report on assets and licenses. It is user-friendly, cost-effective, and offers self-hosting which gives businesses control over their data. The community support and regular updates from the developers add to its reliability and functionality.

Recommended for

    Snipe-IT is recommended for IT departments, small to medium-sized businesses, educational institutions, and non-profits that require a robust and customizable asset management solution without incurring high costs. It's especially suited for organizations that prefer open-source software and want to maintain control over their data by hosting the system on-premises.

Analysis of ServiceNow

Overall verdict

  • Overall, ServiceNow is considered a good choice for organizations looking to improve their IT service management and automate routine tasks. Its scalable and adaptable nature makes it a preferred option for medium to large enterprises. However, potential users should take into account the learning curve and implementation costs associated with this platform.

Why this product is good

  • ServiceNow is widely regarded as a robust and versatile platform that excels in IT service management (ITSM). It provides a comprehensive suite of tools that streamline processes, enhance operational efficiency, and improve service delivery. Its strengths include powerful automation capabilities, a customizable interface, and a strong integration ecosystem with other enterprise systems. Additionally, ServiceNow offers extensive reporting and analytics options, which enable organizations to gain valuable insights into their operations.

Recommended for

  • Enterprises seeking to enhance their IT service management processes.
  • Organizations looking to automate and streamline various business functions.
  • Companies requiring strong integration capabilities with existing enterprise systems.
  • Businesses needing customizable and comprehensive reporting and analytics tools.

Snipe-IT videos

+ Add

Snipe-IT Turbo Tutorial: Custom Fields

More videos:

  • Review - Part 6 | Importing Assets In Snipe-IT
  • Review - Snipe-IT Promo

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Snipe-IT and ServiceNow)

Snipe-IT

ServiceNow

Asset Management
100 100%
Asset Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Asset Management
100 100%
IT Asset Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using Snipe-IT and ServiceNow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Snipe-IT and ServiceNow

Snipe-IT Reviews

12 Best Asset Management Software For IT Teams In 2023
Why I picked Snipe-IT: I chose Snipe-IT because of its ability to allow you to customize the software to your needs. Its open-source design lets you modify the software to your liking so you can better manage your IT inventory like licenses, software, computers, smartphones, and more.
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Snipe-IT is an open-source ITAM software that provides asset tracking, inventory management, and reporting capabilities. It offers automated asset discovery, hardware and software tracking, and depreciation management, making it easy for organizations to manage their assets and track their value over time. Snipe-IT’s user-friendly interface and customizable dashboards make...
Source: infraon.io
Top 7 Alternatives To Snipe-IT (ITAM Tool)
Complexity: Setting up and configuring Snipe-IT can be complex and challenging, especially for smaller organizations.Overall, while Snipe-IT is a robust ITAM tool, it may not be the best fit for every organization's IT team’s needs. Thus, it's important to weigh the benefits and drawbacks of any ITAM tool before making a decision.In light of this, let’s explore the...
Source: www.zluri.com
Top 10 Free It Asset Management Software
Snipe-IT Free Open Source Asset Management Software. Always know where your IT assets are, what’s out for repair, and when your service contracts are up. Never re-buy a license key again because you lost track of it.
Source: cloudsmallbusinessservice.com
Best Free Asset Tracking Software
As a web-based open source platform, Snipe-IT is a great choice for tinkerers who are comfortable adding their own third-party integrations to build the asset tracking software they need. It's very secure and updated regularly – a huge boon for any open source program – though you'll need to manually update it each time. Functionality is pretty basic: Snipe-IT tracks assets...
Source: tech.co

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, Snipe-IT seems to be a lot more popular than ServiceNow. While we know about 97 links to Snipe-IT, we've tracked only 2 mentions of ServiceNow. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Snipe-IT mentions (97)

  • Top 10 Cloud Asset Management Software for Modern Businesses [2025 Updated]
    Snipe-IT is an open-source cloud asset management software that simplifies IT Asset tracking for budget-conscious teams. Its clean interface and flexible Hosting options make it a standout for organizations seeking cost-effective Control over assets and licenses. - Source: dev.to / 3 months ago
  • Inventory for Insurance Purposes?
    At work I use snipeIT to manage our asset inventory, it's fairly quick to spin up with docker and it's quite customisable Https://snipeitapp.com/. Source: almost 2 years ago
  • Asset Management for family?
    Some of the top options would be https://snipeitapp.com or https://inventree.org I used Inventree briefly and honestly couldn’t bring myself to actually add enough stuff to make it useful for me but the software was solid. Source: almost 2 years ago
  • New job is overwhelming
    I very strongly disagree, use serial numbers if at all possible, set up Snipe-IT, and you'll never have to change labels again. As long as you are the one handling provisioning, repairs and such, or those who do is allowed access, you'll always know the location, status and ownership of everything in there. Source: about 2 years ago
  • Software for entering order details
    This suggestion brought me to https://snipeitapp.com/ which looks interesting! Source: about 2 years ago
View more

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

What are some alternatives?

When comparing Snipe-IT and ServiceNow, you can also consider the following products

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

PartKeepr - PartKeepr is an open source inventory management system that you can alter according to the particular requirements of your business or of the area from where you are operating.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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