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Jira Service Desk VS Snipe-IT

Compare Jira Service Desk VS Snipe-IT and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Snipe-IT logo Snipe-IT

Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Snipe-IT Landing page
    Landing page //
    2022-03-12

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Snipe-IT features and specs

  • Open Source
    Snipe-IT is an open-source asset management tool, which means it can be freely used and modified according to the needs of the organization.
  • Cost-Effective
    Since it is open source, organizations can use Snipe-IT without incurring licensing fees, making it a cost-effective solution.
  • Customization
    The open-source nature of Snipe-IT allows for extensive customization to fit specific organizational needs and workflows.
  • Community Support
    A large and active community can offer support, plugins, and contributions to improve the software.
  • User-Friendly Interface
    Snipe-IT features an intuitive web-based interface that simplifies the process of managing assets.
  • Comprehensive Feature Set
    It offers robust features, including asset tracking, license management, and reporting, making it a well-rounded tool for asset management.
  • Highly Secure
    Security features like two-factor authentication and advanced user permissions help ensure that data is secure.

Possible disadvantages of Snipe-IT

  • Self-Hosting
    Requires self-hosting, which can be a burden for organizations without a dedicated IT staff or server resources.
  • Maintenance and Updates
    Organizations need to actively maintain and update the software to ensure it runs smoothly and securely.
  • Learning Curve
    Despite its user-friendly interface, there can be a learning curve for those not familiar with asset management systems or open-source software.
  • Limited Support
    While community support is available, professional support options may be limited compared to paid solutions.
  • Scalability Concerns
    Scalability might be an issue for very large organizations or those with complex asset management needs.
  • Technical Expertise Required
    Setup, configuration, and troubleshooting often require a certain level of technical expertise, which may not be available in all organizations.
  • Customization Complexity
    While customization is a pro, it can also become a con if the required changes are complex, demanding significant development time and skill.

Analysis of Snipe-IT

Overall verdict

  • Yes, Snipe-IT is generally considered a good asset management tool.

Why this product is good

  • Snipe-IT is praised for being an open-source asset management system that offers a wide array of features to track, manage, and report on assets and licenses. It is user-friendly, cost-effective, and offers self-hosting which gives businesses control over their data. The community support and regular updates from the developers add to its reliability and functionality.

Recommended for

    Snipe-IT is recommended for IT departments, small to medium-sized businesses, educational institutions, and non-profits that require a robust and customizable asset management solution without incurring high costs. It's especially suited for organizations that prefer open-source software and want to maintain control over their data by hosting the system on-premises.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Snipe-IT videos

+ Add

Snipe-IT Turbo Tutorial: Custom Fields

More videos:

  • Review - Part 6 | Importing Assets In Snipe-IT
  • Review - Snipe-IT Promo

Category Popularity

0-100% (relative to Jira Service Desk and Snipe-IT)

Jira Service Desk

Snipe-IT

Help Desk
100 100%
Help Desk
0% 0
Asset Management
0 0%
Asset Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

Share your experience with using Jira Service Desk and Snipe-IT. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Snipe-IT

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Snipe-IT Reviews

12 Best Asset Management Software For IT Teams In 2023
Why I picked Snipe-IT: I chose Snipe-IT because of its ability to allow you to customize the software to your needs. Its open-source design lets you modify the software to your liking so you can better manage your IT inventory like licenses, software, computers, smartphones, and more.
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Snipe-IT is an open-source ITAM software that provides asset tracking, inventory management, and reporting capabilities. It offers automated asset discovery, hardware and software tracking, and depreciation management, making it easy for organizations to manage their assets and track their value over time. Snipe-IT’s user-friendly interface and customizable dashboards make...
Source: infraon.io
Top 7 Alternatives To Snipe-IT (ITAM Tool)
Complexity: Setting up and configuring Snipe-IT can be complex and challenging, especially for smaller organizations.Overall, while Snipe-IT is a robust ITAM tool, it may not be the best fit for every organization's IT team’s needs. Thus, it's important to weigh the benefits and drawbacks of any ITAM tool before making a decision.In light of this, let’s explore the...
Source: www.zluri.com
Top 10 Free It Asset Management Software
Snipe-IT Free Open Source Asset Management Software. Always know where your IT assets are, what’s out for repair, and when your service contracts are up. Never re-buy a license key again because you lost track of it.
Source: cloudsmallbusinessservice.com
Best Free Asset Tracking Software
As a web-based open source platform, Snipe-IT is a great choice for tinkerers who are comfortable adding their own third-party integrations to build the asset tracking software they need. It's very secure and updated regularly – a huge boon for any open source program – though you'll need to manually update it each time. Functionality is pretty basic: Snipe-IT tracks assets...
Source: tech.co

Social recommendations and mentions

Based on our record, Snipe-IT seems to be more popular. It has been mentiond 97 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Snipe-IT mentions (97)

  • Top 10 Cloud Asset Management Software for Modern Businesses [2025 Updated]
    Snipe-IT is an open-source cloud asset management software that simplifies IT Asset tracking for budget-conscious teams. Its clean interface and flexible Hosting options make it a standout for organizations seeking cost-effective Control over assets and licenses. - Source: dev.to / 3 months ago
  • Inventory for Insurance Purposes?
    At work I use snipeIT to manage our asset inventory, it's fairly quick to spin up with docker and it's quite customisable Https://snipeitapp.com/. Source: almost 2 years ago
  • Asset Management for family?
    Some of the top options would be https://snipeitapp.com or https://inventree.org I used Inventree briefly and honestly couldn’t bring myself to actually add enough stuff to make it useful for me but the software was solid. Source: almost 2 years ago
  • New job is overwhelming
    I very strongly disagree, use serial numbers if at all possible, set up Snipe-IT, and you'll never have to change labels again. As long as you are the one handling provisioning, repairs and such, or those who do is allowed access, you'll always know the location, status and ownership of everything in there. Source: about 2 years ago
  • Software for entering order details
    This suggestion brought me to https://snipeitapp.com/ which looks interesting! Source: about 2 years ago
View more

What are some alternatives?

When comparing Jira Service Desk and Snipe-IT, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PartKeepr - PartKeepr is an open source inventory management system that you can alter according to the particular requirements of your business or of the area from where you are operating.

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