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Smartsupp VS Jira Service Desk

Compare Smartsupp VS Jira Service Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Smartsupp logo Smartsupp

Drive your online sales through conversations! AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Smartsupp Landing page
    Landing page //
    2023-07-09

Jumpstart your sales and boost conversions with Smartsupp. Our packages offer everything you need: AI, LeadGen chatbots and live chat to help you turn visitors into customers. Automate responses to repetitive questions and provide a personal touch when it matters the most. Leverage multilingual customer support and gain insights into your customer service agents' performance. If you want to use one of the world's most trusted live chat and chatbot apps, use Smartsupp.

We currently power up over 100,000 webshops and websites so they can better:

  • Chat with their customers and build powerful relationships. Our easy-to-install, fast widget is complemented by Messenger, and email, so every conversation is accessible via our mobile apps.
  • Convert visitors into customers by running powerful lead gen campaigns with automated messages and chatbots.
  • Engage both customers and visitors with our AI-powered sales and care assistants that are always available and ready to help.
  • Understand the conversation flow, how happy your customers are with your team and offering, what they ask about – but also who converts and who requires your attention.

Check Smartsupp and see what we can do for you.

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Smartsupp

Website
smartsupp.com
Pricing URL
Official Smartsupp Pricing
$ Details
freemium $19.5 / Monthly
Platforms
Wordpress Prestashop Shopify WooCommerce Wix BigCommerce Magento
Release Date
2014 February
Startup details
Country
Czech Republic
City
Brno
Edit details

Jira Service Desk

Website
atlassian.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Smartsupp features and specs

  • Live chat: Yes
  • Chatbot: Yes
  • Lead generation: Yes
  • AI assistant: Yes

Jira Service Desk features and specs

No features have been listed yet.

Smartsupp videos

No Smartsupp videos yet. You could help us improve this page by suggesting one.

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Smartsupp and Jira Service Desk)

Smartsupp

Jira Service Desk

Customer Support
41 41%
Customer Support
59% 59
Help Desk
16 16%
Help Desk
84% 84
Live Chat
100 100%
Live Chat
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartsupp and Jira Service Desk

Smartsupp Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Smartsupp and Jira Service Desk, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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