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Slack with your Users VS Marker.io for GitLab

Compare Slack with your Users VS Marker.io for GitLab and see what are their differences

TimeLake.io
Improve team performance continuously with time tracking automation. featured
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Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Slack with your Users logo Slack with your Users

Speak to your app's users entirely within Slack

Marker.io for GitLab logo Marker.io for GitLab

Make it easy for your team and clients to report website feedback into GitLab, without driving developers crazy.
  • Slack with your Users Landing page
    Landing page //
    2021-09-20
  • Marker.io for GitLab Landing page
    Landing page //
    2023-01-14

The ultimate QA tool for bug tracking in GitLab

Report feedback on live websites

Log new issues directly into GitLab without leaving your website via the Marker.io feedback button.

Mark up feedback, bugs and issues visually

Your reporters can draw arrows and write text directly on your website using our built-in annotations tools. No more switching to Photoshop or MS Paint.

Centralize everything in GitLab

Gather bug reports and visual feedback directly into GitLab, even from users like clients who do not have a GitLab account.

Slack with your Users

Website
smooch.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Marker.io for GitLab

Website
marker.io
Pricing URL
Official Marker.io for GitLab Pricing
$ Details
paid Free Trial $59.0 / Monthly (10 reporters, Unlimited integrations, Unlimited projects,…)
Platforms
Browser Mac OSX Windows iOS Android Cross Platform Chrome OS JavaScript Wordpress Shopify Magento Slack
Release Date
2017 January
Edit details

Slack with your Users features and specs

  • Real-Time Communication
    Integrating Slack with Smooch enables real-time communication with users, streamlining the process of addressing customer inquiries and enhancing responsiveness.
  • Centralized Platform
    Having user interactions directly within Slack centralizes communication, allowing teams to manage customer support without switching between different tools.
  • Improved Collaboration
    The integration fosters improved collaboration among team members by allowing them to easily share insights and provide collective support in a shared workspace.
  • Automation Potential
    With Slack's support for bots and automation, teams can automate responses to common queries, saving time and ensuring users receive helpful information quickly.
  • Accessibility
    Slack's wide availability across devices ensures that team members can interact with users and provide support from anywhere, increasing the flexibility of customer engagement.

Possible disadvantages of Slack with your Users

  • Notification Overload
    Integrating a large number of user interactions into Slack can result in notification overload, which might distract team members from other important tasks.
  • Limited Context
    Responding to users through Slack might provide limited context compared to a full-featured CRM, potentially affecting the team's ability to fully understand user issues.
  • Dependency on Slack
    Relying heavily on Slack for customer interactions may create a dependency, making it challenging to switch to other tools or methods if needed in the future.
  • Learning Curve
    Team members unfamiliar with Slack might face a learning curve, requiring time and training to become proficient in using the platform for customer interaction.
  • Security Concerns
    Using Slack to handle sensitive user interactions could raise security concerns, necessitating careful consideration of data protection and access control measures.

Marker.io for GitLab features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Slack with your Users and Marker.io for GitLab)

Slack with your Users

Marker.io for GitLab

CRM
100 100%
CRM
0% 0
Productivity
0 0%
Productivity
100% 100
Customer Support
100 100%
Customer Support
0% 0
Error Tracking
0 0%
Error Tracking
100% 100

User comments

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What are some alternatives?

When comparing Slack with your Users and Marker.io for GitLab, you can also consider the following products

GetChat.App - Add WhatsApp chat to your website for free

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Smooch.io for Facebook Messenger - Message your customers from Slack, Front, a bot or anywhere!

Buglife - Seriously awesome bug reporting for iOS apps

Talkus - Chat with your website users from Slack

Balto - Easy feedback with screenshot / videos for your beta apps

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