Slack
Telegram
Trello
Asana
Basecamp
Skype
Discord
Microsoft Teams
KnowledgeBase
Intercom
Slab
Stonly
Nuclino
Document360
Drift
HelpCrunch
KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.
With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.
Knowledge base for customer support
An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.
Knowledge base for SaaS products
Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.
KnowledgeBase makes knowledge management easy with some features, including:
Slack KnowledgeBaseSlack has transformed how we communicate at Polar Credit, making collaboration faster and more organized. The channel-based messaging, direct integrations with essential tools, and real-time notifications keep our teams connected, reducing reliance on long email threads. The search function is a major plus, helping retrieve past conversations and shared files effortlessly.
Slack has completely transformed how our team works together. The channels keep conversations organized, and we never lose track of important discussions.
It integrates with tools like Google Drive and Zoom, making collaboration effortless. Sharing files is easy, and the search feature saves so much time when finding old messages.
Slack is simple, customizable, and keeps everyone connected—whether we’re in the office or remote. It’s the perfect tool for teamwork!
Slack is best platform to be used for professional purposes. It helps me keep my professional and personal life separate.
KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.
The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.
Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.
Based on our record, Slack seems to be more popular. It has been mentiond 223 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
In this tutorial, you will learn how to create a blog with Laravel and ButterCMS. Then, you’ll add integration into ButterCMS’ webhooks that will send notifications directly to your Slack channel of choice whenever a new post is published. - Source: dev.to / about 1 month ago
10. Slack AI and Microsoft Teams AI These platforms enhance team collaboration by offering intelligent insights, task reminders, and integration suggestions. Slack AI provides automated alerts and recommendations, improving communication and productivity. Microsoft Teams AI offers meeting summaries, suggested tasks, and automated workflows, making it a powerful tool for distributed teams. Both tools integrate with... - Source: dev.to / 4 months ago
A thriving community is intertwined with sustainable funding. Workshops emphasize effective communication through platforms like Slack and Discord, as well as recognizing contributors to maintain engagement. For more strategies on building a sustainable community, consider exploring open source project sponsorship tips. - Source: dev.to / 4 months ago
In this three-part series, we will build a Slack clone—an app that helps teams stay in touch with instant messaging, video calls, and channels. We’ll build this application using React (Next.js), TailwindCSS, Prisma, and Stream SDKs. - Source: dev.to / 5 months ago
Flexible Notification Options: Customers can subscribe to updates on specific components or services, avoiding unnecessary communication while staying GDPR-compliant. Notifications integrate seamlessly with tools like email, Slack, Microsoft Teams, and SMS. - Source: dev.to / 6 months ago
Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Stonly - Create interactive step-by-step guides
