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Skedda VS Zendesk Support

Compare Skedda VS Zendesk Support and see what are their differences

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The platform for exceptional customer service at scale. featured
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  2. » Videos
  3. » Reviews
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Skedda logo Skedda

Offices, co-working spaces, universities, sports venues, studios & churches are just some of the places that manage the use of their desks, rooms, courts, studios, halls and all other 'spaces' with Skedda

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Skedda Landing page
    Landing page //
    2021-05-13

Skedda is all about scheduling space and managing online bookings in a visual way. Skedda offers unique scheduling features for spaces such as booking and pricing conditions by time, day, user and space, and sharing and dependency rules. Skedda is mobile-friendly and highly customizable with venues able to automate complex booking processes with the click of a button, removing the logistical headache that accompanies manual space management.

The platform is packed with an array of features like interactive floor plans, online payments, SSO SAML sign-in options, direct calendaring integrations with Microsoft 365 and Google Workspace, Microsoft Teams support, customizable user management, analytics and reporting, and much more. Furthermore, Skedda integrates with Zapier to allow venues the ability to connect to thousands of the web’s best apps.

Not present

Skedda features and specs

  • Bookings: Yes
  • Scheduling: Yes
  • Desk sharing: Yes
  • Rooms & reservations: Yes
  • Notifications: Yes
  • Online Bookings: Yes
  • Payments: Yes
  • Rules-based processing: Yes
  • Automation: Yes
  • SSO Integration: Yes
  • Floorplans: Yes
  • Mobile prioritized UI: Yes
  • User And Group Management: Yes
  • User-Friendly Interface: Yes
  • Calendar sync: Yes
  • Dashboard & analytics: Yes
  • Direct integration with Microsoft 365 and Google Workspace: Yes
  • MS Teams App integration: Yes

Zendesk Support features and specs

No features have been listed yet.

Skedda videos

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Skedda & PVH - Workplace Scheduling Software

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Skedda and Zendesk Support)

Skedda

Zendesk Support

Online Bookings
100 100%
Online Bookings
0% 0
Customer Support
0 0%
Customer Support
100% 100
Booking Software
100 100%
Booking Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Skedda and Zendesk Support

Skedda Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Skedda and Zendesk Support, you can also consider the following products

Teem - Cloud-based meeting room booking system

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gather - Gather allows hospitality agencies of all sizes to organize and breed productive events businesses.

Zoho Desk - Industry's first context-aware Helpdesk Software

Caterease - Make catering easy with Caterease, the world's best catering software. See for yourself why there is nothing else like the Caterease experience. Product TourTake a product tour of Caterease software.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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