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Sitecore VS HelpScout

Compare Sitecore VS HelpScout and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Sitecore logo Sitecore

Sitecore A/S has produced the Sitecore content management system since 1999.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Sitecore Landing page
    Landing page //
    2023-05-12
  • HelpScout Landing page
    Landing page //
    2023-07-14

Sitecore

Website
sitecore.com
Pricing URL
-
$ Details
-
Release Date
2001 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ahmed Rubaie
Employees
1,000 - 1,999
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Sitecore videos

+ Add

What is Sitecore?

More videos:

  • Review - An overview of Sitecore by profound.
  • Review - Sitecore vs Wordpress CMS - Raybiztech - The leading partner

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Sitecore and HelpScout)

Sitecore

HelpScout

CMS
100 100%
CMS
0% 0
Customer Support
0 0%
Customer Support
100% 100
Blogging Platform
100 100%
Blogging Platform
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Sitecore and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sitecore and HelpScout

Sitecore Reviews

WordPress alternatives: Which CMS platform is the best?
On the other hand, Sitecore is a more expensive system as its source code requires licensing fees. Also, each Sitecore instance is custom built by a team of savvy developers who are familiar with developing for the ASP.NET framework. It’s a good choice for businesses that require a custom build, want the benefits of commercial source code and are willing to invest in its...
Source: factory.dev
34 Headless CMS That Should Be On Your Radar
Sitecore’s solutions also offer in-context editing and designing, cross-channel preview capabilities, as well as enterprise-class search, asset management, and content targeting to boost personalization efforts.
Source: www.cmswire.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sitecore mentions (0)

We have not tracked any mentions of Sitecore yet. Tracking of Sitecore recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Sitecore and HelpScout, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gotcha - User-centric analytics & triggers, driven by micro-surveys

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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