Software Alternatives, Accelerators & Startups
Register | Login

Simplesat VS Nicereply

Compare Simplesat VS Nicereply and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Simplesat logo Simplesat

Feedback that drives success!

Nicereply logo Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.
  • Simplesat Landing page
    Landing page //
    2025-02-09
  • Simplesat Pricing page
    Pricing page //
    2025-02-09

Simplesat is a flexible, user-friendly tool for customer feedback management. You can use it to create eye-catching CSAT, CES, NPS, and 5-star rating surveys that fit your brand.

Distribute the surveys via email, your chosen CRM, or directly from your website. This multi-channel approach leads to more relevant data!

Simplesat also makes it easy to interpret customer feedback and automate the processes around it. Follow up on positive feedback by asking for Google reviews or sharing the customer’s thoughts directly to your site. Use negative feedback as an opportunity to reach out and offer help — by doing so, you can build more lasting customer relationships and reduce churn.

  • Nicereply Landing page
    Landing page //
    2018-09-30

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in your CRM and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

Simplesat features and specs

No features have been listed yet.

Nicereply features and specs

  • Customization
    Nicereply offers extensive customization options, allowing businesses to tailor surveys and feedback forms to match their brand's look and feel.
  • Integrations
    Nicereply seamlessly integrates with various help desk and CRM platforms such as Zendesk, Freshdesk, Intercom, and more, making it easy to incorporate into existing workflows.
  • Real-time Feedback
    Users can receive instant feedback from customers, enabling quick responses to customer issues and improving overall service quality.
  • Analytics and Reporting
    Nicereply provides detailed analytics and reporting features, allowing businesses to track performance, identify trends, and make data-driven decisions.
  • Ease of Use
    The platform is user-friendly, with a straightforward setup process and intuitive interface, making it accessible even for users with limited technical skills.

Possible disadvantages of Nicereply

  • Cost
    Nicereply can be relatively expensive, especially for small businesses or startups, as it operates on a subscription-based pricing model.
  • Limited Free Version
    The free version of Nicereply has limited features, which might not be sufficient for all business needs, necessitating an upgrade to a paid plan for full functionality.
  • Learning Curve
    While generally user-friendly, some users may experience a learning curve when initially setting up and configuring the tool to meet their specific requirements.
  • Survey Fatigue
    If not managed properly, there is a risk of survey fatigue among customers, potentially leading to lower response rates over time.

Simplesat videos

+ Add

A quick intro to Simplesat

Nicereply videos

+ Add

Email Feedback By Nicereply.com

Category Popularity

0-100% (relative to Simplesat and Nicereply)

Simplesat

Nicereply

Customer Feedback
17 17%
Customer Feedback
83% 83
Surveys
8 8%
Surveys
92% 92
Survey Tools
100 100%
Survey Tools
0% 0
Forms And Surveys
0 0%
Forms And Surveys
100% 100

User comments

Share your experience with using Simplesat and Nicereply. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Simplesat and Nicereply

Simplesat Reviews

Is Simplesat better than Qualtrics for customer feedback collection & analysis?
About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction.
Source: www.simplesat.io

Nicereply Reviews

We have no reviews of Nicereply yet.
Be the first one to post

What are some alternatives?

When comparing Simplesat and Nicereply, you can also consider the following products

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Google Forms - Simple web forms from Google.

Swagbucks - Swagbucks is a loyalty program that offers individuals rewards for engaging in various activities. Users can earn reward points for performing Internet searches, purchasing items from affiliated vendors, or completing polls.

Customer Thermometer - The only customer satisfaction survey you can answer directly from your inbox. Industry leading response rate email feedback. Never lose another customer.

Google Marketing Platform - Google's unified and improved marketing and analytics tools.

Loading...