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ServiceNow VS GLPI

Compare ServiceNow VS GLPI and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

GLPI logo GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • GLPI Landing page
    Landing page //
    2023-10-18

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

GLPI features and specs

  • Open Source
    GLPI is open-source software, making it free to use and customizable according to specific needs. This allows organizations to modify the software to better fit their processes without incurring licensing fees.
  • Comprehensive IT Asset Management
    GLPI offers extensive features for IT asset management, including inventory management, software tracking, and hardware diagnosis, which help organizations keep track of their IT resources efficiently.
  • Community Support
    Being an open-source project, GLPI benefits from a broad community of users and developers who contribute plugins, extensions, and support, offering a range of options for enhancing its functionality.
  • Ticketing System
    GLPI comes with an integrated helpdesk ticketing system that streamlines the process of handling IT issues and requests, improving user support and communication within the organization.
  • Multi-language Support
    GLPI supports multiple languages, making it accessible to a global user base and allowing teams from different regions to use the software in their preferred language.

Possible disadvantages of GLPI

  • Complex Setup
    The initial setup and configuration of GLPI can be complex and time-consuming, requiring a good understanding of IT systems, which might be challenging for organizations without dedicated IT staff.
  • Performance Issues
    GLPI can experience performance issues as the number of managed assets and users grows, potentially requiring additional resources or optimization efforts to maintain efficiency.
  • User Interface
    While functional, the user interface of GLPI is often considered not as modern or intuitive as some other IT management tools, which might reduce user satisfaction or require additional training.
  • Limited Advanced Features
    Compared to some commercial IT management solutions, GLPI might lack certain advanced features or integrations, which could limit its effectiveness for some larger or more complex organizations.
  • Dependency on Community
    Relying on community support can lead to slower development cycles or delayed resolutions of issues, especially if specific problems are not widely experienced or addressed by the community.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

GLPI videos

+ Add

Como Utilizar GLPI

More videos:

  • Review - Webinar: introduction to GLPI Network Cloud
  • Review - GLPI: Service Management software powered by open source.
  • Review - GLPI: inventory software at nuclear power plant in USA

Category Popularity

0-100% (relative to ServiceNow and GLPI)

ServiceNow

GLPI

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and GLPI

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

GLPI Reviews

Best Free Asset Tracking Software
Since it's an open source service, the occasional bug or hiccup should be expected. If you need a more reliable version of GLPI, you can pay for a warranty that ensures a “stable and predictable performance” thanks to a team of techs. While the free version tracks unlimited assets, anyone who wants the paid version with warranty and support will need to pay for a plan tier...
Source: tech.co

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

GLPI mentions (0)

We have not tracked any mentions of GLPI yet. Tracking of GLPI recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and GLPI, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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