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Service Provider Pro VS HelpScout

Compare Service Provider Pro VS HelpScout and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Service Provider Pro logo Service Provider Pro

Client Portal Software. Productize your services and turn your agency into a profitable and scalable system.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Service Provider Pro Landing page
    Landing page //
    2023-03-06

SPP is for agencies who want to productize their services.

It's CRM, helpdesk and messaging, billing and client portal software all rolled into one. A professional back office for your clients with their past orders, tickets, and invoices.

You can easily create beautiful order forms and sell one-time services, subscriptions, free and paid trials, setup fees, and pricing variants. SPP also gives you a birds-eye view of assigned orders, pending orders requiring inputs, and requested revisions.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Service Provider Pro features and specs

  • Billing/Invoicing: Yes
  • Help desk & requests management: Yes
  • Project Management: Yes
  • Shopping cart: Yes
  • CRM: YES
  • Forms: Yes
  • Messaging: Yes
  • Referral management: Yes

HelpScout features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Service Provider Pro and HelpScout)

Service Provider Pro

HelpScout

Recurring Subscription Billing
100 100%
Recurring Subscription Billing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Service Provider Pro and HelpScout

Service Provider Pro Reviews

We have no reviews of Service Provider Pro yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Service Provider Pro should be more popular than HelpScout. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Service Provider Pro mentions (6)

  • Which nocode tool to build a special kind of client portal?
    Why do you need custom solution for this? Projects like https://spp.co/ and https://manyrequests.com/ exists. Source: 11 months ago
  • Which nocode tool to build a special kind of client portal?
    Why don't you just manually do it until you have 2 clients and then pay for https://spp.co/. Source: 11 months ago
  • [HIRING] Set up cross-site conversion tracking for my Google Ads property via Google Tag Manager - $200
    The CRM software (spp.co) has a Google Tag Manager integration. I need you to set up conversion tracking that syncs the conversions with my Google Ads campaign. The landing page is written in NuxtJS. Source: about 1 year ago
  • Looking for a client management solution for my subscription-based service. Any recommendations?
    I think you might be looking for https://spp.co. Source: over 2 years ago
  • What admin software do you use for your small or freelance business?
    I heard about https://spp.co/ on Tropical MBA might be the all-in-one solution you need. Source: over 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Service Provider Pro and HelpScout, you can also consider the following products

Client Portal - A client-friendly way to keep your projects organised

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Klient - Klient is a service automation software that allows for the professional to bring the results that make more revenue for your organization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Function Point - Function Point is project management software tailored to the unique and specific demands of creative professionals.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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