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Salesforce Service Cloud VS Textmagic

Compare Salesforce Service Cloud VS Textmagic and see what are their differences

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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Textmagic logo Textmagic

The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Textmagic Landing page
    Landing page //
    2023-11-10

Textmagic is a powerful yet intuitive platform designed to streamline SMS communication for businesses. It facilitates effective and direct customer engagement through messaging, offering tools for marketing campaigns, customer support, and notifications. With a suite of features such as personalized messages, automation capabilities, and detailed analytics, Textmagic is a go-to solution for businesses looking to harness the immediacy and reach of SMS.

Salesforce Service Cloud features and specs

No features have been listed yet.

Textmagic features and specs

  • Send texts online: Yes
  • Two-way conversations with SMS chat: Yes
  • Schedule text messages in advance: Yes
  • SMS marketing campaigns: Yes
  • 10DLC Texting: Yes
  • SMS gateway API : Yes
  • SMS distribution lists: Yes
  • Email to SMS gateway service: Yes
  • Toll-free texting: Yes

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Textmagic videos

No Textmagic videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Salesforce Service Cloud and Textmagic)

Salesforce Service Cloud

Textmagic

Help Desk
100 100%
Help Desk
0% 0
SMS Marketing
0 0%
SMS Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Textmagic

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Textmagic Reviews

15 Best Twilio Alternatives 2022
TextMagic's all-in-one text messaging service lets you send notifications & alerts to your existing customers at any time. What's more, you can reach out to potential leads using online texts, two way SMS, & gateway SMS via emails. Get TextMagic, today!
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
On top of that, you can connect TextMagic into any third party tool that permits combinations thanks to TextMagic’s API assistance so that you can control all your communications in 1 place.
Source: www.techolac.com

Social recommendations and mentions

Based on our record, Textmagic seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Textmagic mentions (1)

  • Is this phone number really not in use anymore, or has she blocked my phone number?
    I tried to call my ex gf but it said the number is not in use. But I found a website named textmagic.com which says the phone number is valid. Source: about 2 years ago

What are some alternatives?

When comparing Salesforce Service Cloud and Textmagic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EZ Texting - EZ Texting provides SMS marketing solutions to businesses of all sizes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Twilio - Brings voice and messaging to your web and mobile applications.

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