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Salesforce Service Cloud VS Microsoft Power Automate

Compare Salesforce Service Cloud VS Microsoft Power Automate and see what are their differences

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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Microsoft Power Automate logo Microsoft Power Automate

Microsoft Power Automate is an automation platform that integrates DPA, RPA, and process mining. It lets you automate your organization at scale using low-code and AI.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Microsoft Power Automate Landing page
    Landing page //
    2024-03-20

Microsoft Power Automate is a comprehensive, integrated automation platform with advanced digital process automation (DPA), robotic process automation (RPA), and process mining capabilities. And with the power of low-code and AI, you are in the driver’s seat to securely automate your organization at scale.

Features

  • Streamline your business with (DPA) digital process automation through cloud flows to connect your apps, data, and services.
  • Automate repetitive tasks using UI-based automation with (RPA) robotic process automation through desktop flows.
  • Ensure consistency with business process flows—the (BPA) business process automation capability in Power Automate.
  • Discover workflow bottlenecks and automation opportunities with the process advisor.
  • Bring AI to automation and gain insights by creating tailored AI models within Power Automate using AI Builder.

Click here to learn more about Power Automate or visit the official blog to keep up with the news.

Salesforce Service Cloud features and specs

No features have been listed yet.

Microsoft Power Automate features and specs

  • Attended RPA: Yes
  • Unattended RPA: Yes
  • Process mining: Yes
  • Task mining: Yes
  • Document automation: Yes
  • Data loss prevention (DLP): Yes
  • Digital workforce management: Yes
  • API automation: Yes

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Microsoft Power Automate videos

+ Add

Microsoft Flow Tutorial for Beginners

More videos:

  • Review - Winautomation Review - DO NOT BUY
  • Review - What is Microsoft Flow and Why Would I Use it?
  • Review - WinAutomation Overview
  • Review - Optimize your business with Microsoft Power Automate

Category Popularity

0-100% (relative to Salesforce Service Cloud and Microsoft Power Automate)

Salesforce Service Cloud

Microsoft Power Automate

Help Desk
100 100%
Help Desk
0% 0
Automation
0 0%
Automation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100

User comments

Share your experience with using Salesforce Service Cloud and Microsoft Power Automate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Microsoft Power Automate

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Microsoft Power Automate Reviews

Microsoft Power Automate
This gives businesses an advantage over each other, heightening their customer satisfaction and product/service value. With hundreds of tools present for this purpose, choosing the right tool is essential. This write-up will give you a detailed comparison between Microsoft Power Automate and our workflow automation platform Cflow. Additionally, we will also look at the top 7...
Source: www.cflowapps.com
Top 5 Microsoft Power Automate alternatives for 2024
If you’re trying to go paperless and streamline repetitive tasks, you’ve probably heard about Microsoft Power Automate — or maybe you already use it. It’s a low-code platform that enables you to build automated processes across multiple applications. But you might not know there are several Power Automate alternatives that you may find more suitable for your business.
Source: www.jotform.com
6 Best Power Automate Alternatives & Competitors in 2024
Microsoft Power Automate is a popular workflow automation tool that allows users to create automated workflows without the need for manual coding. While it offers many benefits, there may be instances where organizations or individuals are looking for alternatives to Power Automate. Some reasons why alternatives may be needed include:
Source: www.softwaretestingmaterial.com
11 Business Process Management (BPM) Software for SMBs
Expand Microsoft Power Automate capability across web, mobile, and desktop with its applications. You can also connect your workflows to many data sources via a library of connectors that brings all your data together in a single place. This lets you uncover insights and customize applications. You can also extend the capabilities of Dynamic 365, Azure, Microsoft 365, and more.
Source: geekflare.com
10 n8n.io Alternatives
Microsoft Flow is another great utility that boosts the productivity of individuals, businesses, and teams while bringing quality features. This platform takes care of what is significant while automating the rest of the work on its own. Streamline repetitive tasks and paperless processes with Microsoft Power Automate. Through powerful security and instant automation, it...
Source: www.justalternativeto.com

Social recommendations and mentions

Based on our record, Microsoft Power Automate seems to be more popular. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Microsoft Power Automate mentions (31)

  • Is there any open source no code workflow tool?
    Hi, I am trying to build a no code tool workflow tool with blocks and connections between the blocks. Similar to power automate: https://powerautomate.microsoft.com/en-us/. Source: 11 months ago
  • Spreadsheet: export link in CSV
    Windows has an option called Power Automate https://powerautomate.microsoft.com/en-us/ that allows for, well automating such tasks as manually copying / pasting data https://learn.microsoft.com/en-us/power-automate/getting-started. Source: 12 months ago
  • My coworkers and I have decided to start filling out the forms
    Try to use automation to fill it out ( https://powerautomate.microsoft.com/en-us/ for example). Source: about 1 year ago
  • Automating my monkey job
    Https://powerautomate.microsoft.com/en-us/ might be something worth checking out if you have access. Source: about 1 year ago
  • Should I quit learning Python?
    What is it that you actually want to achieve? Learning Python should have an overarching goal. Like being a programmer. If you would rather not be a programmer, and you don't like programming, but you would like to automate certain things on your PC, you might as well download and install https://powerautomate.microsoft.com/en-us/ . If you intend to understand, or work with, Big Data or AI, then Python totally is... Source: about 1 year ago
View more

What are some alternatives?

When comparing Salesforce Service Cloud and Microsoft Power Automate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Make.com - Tool for workflow automation (Former Integromat)

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

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