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Salesforce Service Cloud VS LiveHelpNow

Compare Salesforce Service Cloud VS LiveHelpNow and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

LiveHelpNow logo LiveHelpNow

Customer Service & Live Chat
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • LiveHelpNow Landing page
    Landing page //
    2023-10-10

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

LiveHelpNow videos

+ Add

What makes LiveHelpNow different

More videos:

  • Review - Livehelpnow live chat review
  • Review - LiveHelpNow 2013 Review by TopTenREVIEWS

Category Popularity

0-100% (relative to Salesforce Service Cloud and LiveHelpNow)

Salesforce Service Cloud

LiveHelpNow

Help Desk
78 78%
Help Desk
22% 22
Customer Support
77 77%
Customer Support
23% 23
Help Desk And Ticketing
69 69%
Help Desk And Ticketing
31% 31
Customer Service
90 90%
Customer Service
10% 10

User comments

Share your experience with using Salesforce Service Cloud and LiveHelpNow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and LiveHelpNow

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

LiveHelpNow Reviews

8 Zendesk Alternatives to Rock Your Customer Service
LiveHelpNow is really less customer service software and more geared for companies using live chat to close sales. That said, it’s very well optimized for that task. One especially cool feature is that it tells you how your customer service stacks up against your competition who are also LiveHelpNow customers.
Source: blog.capterra.com

What are some alternatives?

When comparing Salesforce Service Cloud and LiveHelpNow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Front - multi-channel inbox service for collaborative teams

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