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Salesforce Service Cloud VS Google Cloud Natural Language API

Compare Salesforce Service Cloud VS Google Cloud Natural Language API and see what are their differences

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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Google Cloud Natural Language API logo Google Cloud Natural Language API

Natural language API using Google machine learning
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Google Cloud Natural Language API Landing page
    Landing page //
    2023-08-06

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Google Cloud Natural Language API videos

No Google Cloud Natural Language API videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Salesforce Service Cloud and Google Cloud Natural Language API)

Salesforce Service Cloud

Google Cloud Natural Language API

Help Desk
100 100%
Help Desk
0% 0
NLP And Text Analytics
0 0%
NLP And Text Analytics
100% 100
Customer Support
100 100%
Customer Support
0% 0
Natural Language Processing
0 0%
Natural Language Processing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Google Cloud Natural Language API

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Google Cloud Natural Language API Reviews

We have no reviews of Google Cloud Natural Language API yet.
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Social recommendations and mentions

Based on our record, Google Cloud Natural Language API seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Google Cloud Natural Language API mentions (13)

  • Best AI SEO Tools for NLP Content Optimization
    Google Cloud Natural Language API: Google's NLP API offers one of the best AI platforms for sentiment analysis, entity recognition, and syntax analysis to understand and extract information from text. Source: 5 months ago
  • What do you think AI will replace SEO ?
    Voice search is another area where AI is reshaping SEO services. As more people use voice-activated devices, the way they search for information online is changing. AI algorithms are adept at processing natural language, allowing businesses in Chandigarh to tailor their content to match conversational queries. Optimizing for voice search is becoming a crucial aspect of SEO, and AI is at the forefront of driving... Source: 7 months ago
  • Natural Language API demo
    Can anyone get the "ANALYZE" button on https://cloud.google.com/natural-language to do anything? Source: 12 months ago
  • From pixels to information with Document AI
    We’re seeing successively difficult problems getting solved thanks to machine learning (ML) models. For example, Natural Language AI and Vision AI extract insights from text and images, with human-like results. They solve problems central to the way we communicate:. - Source: dev.to / about 1 year ago
  • Google Cloud Reference
    Cloud Natural Language API: Text parsing and analysis 🔗Link 🔗Link. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing Salesforce Service Cloud and Google Cloud Natural Language API, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

spaCy - spaCy is a library for advanced natural language processing in Python and Cython.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Amazon Comprehend - Discover insights and relationships in text

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FuzzyWuzzy - FuzzyWuzzy is a Fuzzy String Matching in Python that uses Levenshtein Distance to calculate the differences between sequences.

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