Software Alternatives, Accelerators & Startups
Register | Login

Salesforce Service Cloud VS Engagespot

Compare Salesforce Service Cloud VS Engagespot and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Engagespot logo Engagespot

Engagespot is the easiest way to build your product's multi-channel notification infrastructure. Deliver In-App, Email, Push, SMS, WhatsApp and chat notifications from your app to your users with a single API.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Engagespot Landing page
    Landing page //
    2022-03-18

Engagespot simplifies the effort of building a sophisticated infrastructure by providing the following features out of the box.

  • Single API to connect with multiple delivery providers such as Sendgrid, SES, Firebase, APNS, Twilio, Slack etc
  • Manage templates for multiple notification channels in one dashboard
  • Logging and monitoring of notifications through different channels
  • Javascript library to add a beautiful notification inbox to your app
  • Notification preference manager APIs to let your users control messages from you.

Engagespot saves months of effort in engineering a scalable notification delivery system for your product. It also takes away the pain in maintaining and scaling the product notification infrastructure.

Salesforce Service Cloud

Website
salesforce.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Engagespot

Website
engagespot.co
Pricing URL
Official Engagespot Pricing
$ Details
freemium $89.0 / Monthly
Platforms
Node JS Laravel Go REST API ReactJS Angular Vue JavaScript Web Android iOS
Edit details

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Engagespot videos

No Engagespot videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Salesforce Service Cloud and Engagespot)

Salesforce Service Cloud

Engagespot

Help Desk
100 100%
Help Desk
0% 0
Push Notifications
0 0%
Push Notifications
100% 100
Customer Support
100 100%
Customer Support
0% 0
User Engagement
0 0%
User Engagement
100% 100

User comments

Share your experience with using Salesforce Service Cloud and Engagespot. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Engagespot

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Engagespot Reviews

We have no reviews of Engagespot yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Engagespot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Engagespot mentions (5)

  • free-for.dev
    Engagespot.co — Notification infrastructure for developers. Free for upto 100 monthly active users. - Source: dev.to / over 1 year ago
  • Migrating a self-managed MySQL database to AWS RDS using AWS DMS with zero downtime
    Recently, at Engagespot, we had to migrate our MySQL database which was hosted in an EC2 instance to AWS RDS to ensure high availability, automated backups and get more visibility through Cloudwatch monitoring and logs. - Source: dev.to / over 1 year ago
  • Launch HN: Courier (YC S19) – Developer infrastructure for product notifications
    Congratulations @troygoode. This is a real problem that needs to be solved. And this space is getting exciting. I'm working on something similar @ Engagespot(https://engagespot.co). - Source: Hacker News / over 2 years ago
  • Show HN: Engagespot – API to build your product's notification engine
    * Debug delivery issues, etc. All these began to eat developer hours soon. But we cannot ignore notifications. It is an integral part of a product, especially if it has multi-user interactions. For example, task management apps, social networks, CRM, etc. Messages like - "User ABC commented on your photo", "Someone assigned you a task" etc are critical for user engagement. Without such timely alerts, users may... - Source: Hacker News / over 2 years ago
  • Build a full-fledged notification center on your React App using Engagespot (Part 1)
    Enter Engagespot! A SaaS product dedicated to building a notification center for your websites and applications. Engagespot makes it easy to add in-app notification widget, real-time, and push notification features to your product with just a few lines of code. - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing Salesforce Service Cloud and Engagespot, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pushcut - Smart triggers and notifications that kick off your automation. NEW FEATURE: Turn a dedicated iOS device into your personal Shortcuts and HomeKit automation server! The perfect companion for Shortcuts and HomeKit.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pusher Beams - Send push notifications programmatically at scale

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Snowball Smart Notifications - Get the notifications you want and none of the rest

Loading...