Software Alternatives, Accelerators & Startups

Salesforce Service Cloud VS Dashbird

Compare Salesforce Service Cloud VS Dashbird and see what are their differences

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Dashbird logo Dashbird

End-to-end observability & debugging platform for serverless applications.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Dashbird Landing page
    Landing page //
    2023-08-27

Dashbird is an observability, debugging, and intelligence platform designed specifically to help serverless developers build, operate, improve, and scale their modern cloud applications on AWS environment fast, securely, and with ease. It’s free to use for up to 1M invocations and doesn’t require any code changes.

Dashbird fills the gaps left by CloudWatch and other traditional monitoring tools by offering enhanced out-of-the-box monitoring, operations, and actionable insights tools for architectural improvements, all in one place.

Full observability covered for AWS services: Lambda, API Gateway, DynamoDB, SQS, ECS, Step Functions, Kinesis, HTTP API Gateway, RDS, SNS, OpenSearch, ELB.

Dashbird’s approach is fairly simple, all the mission-critical data of your entire serverless system is placed in a single dashboard giving you a birds-eye-view of the entire system activity. Moreover, you get immediate alerts on any errors or warnings that may arise and get pointed to the exact point of failure in the system so it can be resolved fast.

The 3 core pillars of Dashbird are:

Real-time end-to-end serverless observability Automatic Failure Detection Continuous Well-Architected reports on your entire infrastructure

Salesforce Service Cloud features and specs

No features have been listed yet.

Dashbird features and specs

  • Serverless observability: yes
  • Error and warning alerting: yes
  • Well-Architected Reports: yes
  • Quick log search: yes

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Dashbird videos

Dashbird explained

Category Popularity

0-100% (relative to Salesforce Service Cloud and Dashbird)
Help Desk
100 100%
0% 0
AWS Lambda
0 0%
100% 100
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Dashbird

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

Dashbird Reviews

We have no reviews of Dashbird yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Dashbird seems to be more popular. It has been mentiond 59 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Dashbird mentions (59)

  • Monitor Your AWS AppSync GraphQL APIs with Simplicity
    There's more to come at Dashbird, as we're already building more features to help you run the best possible AppSync endpoints. This includes a set of well-architected insights to guide you with best practices. - Source: dev.to / almost 2 years ago
  • An Introduction to Function as a Service (FaaS)
    Observability in serverless Tools like Datadog, Splunk, Thundra.io, New Relic, and Dashbird make monitoring and debugging serverless applications easy. They collect metrics, logs, and traces from AWS Cloudwatch and X-ray. - Source: dev.to / almost 2 years ago
  • Why and how to monitor Amazon API Gateway HTTP APIs
    With its latest release, Dashbird added support for APIG's HTTP APIs. All your HTTP APIs are automatically monitored after installing Dashbird into your AWS account. You need to deploy a CloudFormation template to set up Dashbird integration; it doesn't require any code changes! - Source: dev.to / almost 2 years ago
  • Serverless monitoring — the good, the bad and the ugly
    I decided to try out Dashbird because it’s free and seems promising. They’re not asking for a credit card either, making it a “why not try it out” situation. - Source: dev.to / about 2 years ago
  • We can do better failure detection in serverless applications
    With the emergence of managed and distributed services, the monitoring landscape will have to go through a significant change to keep up with modern cloud applications. Currently, devops overhead is one of the biggest obstacles for companies looking to use serverless in production and rely on it for mission-critical applications. Our team at Dashbird is hoping to solve that one problem at a time. - Source: dev.to / about 2 years ago
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What are some alternatives?

When comparing Salesforce Service Cloud and Dashbird, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Lumigo - With one-click distributed tracing, Lumigo lets developers effortlessly find and fix issues in serverless and microservices environments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Epsagon - Track costs and fix your serverless application.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.