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Salesforce Service Cloud VS CloudSponge

Compare Salesforce Service Cloud VS CloudSponge and see what are their differences

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The platform for exceptional customer service at scale. featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

CloudSponge logo CloudSponge

Companies from every industry use CloudSponge’s Contact Picker to get access to their users’ address books.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • CloudSponge Landing page
    Landing page //
    2023-09-14

CloudSponge is a Contact Picker for all major address books. It allows your users to share their address books without ever needing to remember, type, or upload emails manually.

CloudSponge has been around since 2009 perfecting a product that will help companies get the most out of their existing word-of-mouth sharing feature.

We’ve come a long way from the copy and paste game. We know that once a customer has to leave a site to gather that information, they could leave forever. With the Contact Picker, users have straight access to their entire address books. Sharing contacts becomes a simple click. With straight access to their address books, users are going to share more. That means more site visitors, more referrals, more sales, better open rates, and lower customer acquisition costs.

Salesforce Service Cloud

Website
salesforce.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudSponge

Website
cloudsponge.com
Pricing URL
Official CloudSponge Pricing
$ Details
paid Free Trial $50.0 / Monthly (Basic unlimited plan starts at $50 with a 14-day trial.)
Platforms
Browser Mac OSX Linux REST API JavaScript Wordpress Java Magento Shopify Python .Net Ruby Gather Conjured Referrals We Love Customers
Release Date
2010 January
Edit details

Salesforce Service Cloud features and specs

No features have been listed yet.

CloudSponge features and specs

  • Unlimited address books: Yes
  • Universal Contact Picker: Yes
  • Custom Stylesheet and Fonts: Yes
  • Custom Languages and Labels: Yes
  • Your Brand White-Labeled: Yes
  • RESTful Contacts API: Yes

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

CloudSponge videos

+ Add

What is CloudSponge?

More videos:

  • Demo - CloudSponge Explainer

Category Popularity

0-100% (relative to Salesforce Service Cloud and CloudSponge)

Salesforce Service Cloud

CloudSponge

Help Desk
100 100%
Help Desk
0% 0
Sales
0 0%
Sales
100% 100
Customer Support
100 100%
Customer Support
0% 0
Referral Software
0 0%
Referral Software
100% 100

User comments

Share your experience with using Salesforce Service Cloud and CloudSponge. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and CloudSponge

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

CloudSponge Reviews

We have no reviews of CloudSponge yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and CloudSponge, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PersistIQ - It takes multiple touch points before a lead engages. PersistIQ automates the tedious parts while preserving the key human elements of sales

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ReachEdge - ReachLocal offers comprehensive digital marketing services to help businesses reach their customers. Start enhancing your local online marketing today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dux Soup - Dux-Soup is a lead generation tool for LinkedIn.

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