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Salesforce Service Cloud VS Appian

Compare Salesforce Service Cloud VS Appian and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Appian logo Appian

See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Appian Landing page
    Landing page //
    2023-10-20

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Appian videos

+ Add

Appian CEO: Delivering ‘Mission-Critical’ Software | Mad Money | CNBC

More videos:

  • Review - This is Appian
  • Review - Appian Application Designer: Build Applications in Days, not Years

Category Popularity

0-100% (relative to Salesforce Service Cloud and Appian)

Salesforce Service Cloud

Appian

Help Desk
100 100%
Help Desk
0% 0
BPM
0 0%
BPM
100% 100
Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Salesforce Service Cloud and Appian. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Appian

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Appian Reviews

7 Best Business Process Management Tools (2023)
Appian is used by companies to automate their routine tasks, integrate with other enterprise tools, and create custom workflows. It offers a wide range of features such as mobile app development, chatbots, AI assistants, etc.
Source: theecmconsultant.com
11 Business Process Management (BPM) Software for SMBs
Experience the power of business workflow automation with Appian and accelerate your business governance, results, and efficiency. Appian simplifies your workflow design to empower users and pro developers to draw processes, such as a flowchart.
Source: geekflare.com
10 Best Low-Code Development Platforms in 2020
Verdict: Appian is the provider of the software development platform. The Appian low code development platform is a combination of intelligent automation and low-code development.
Source: www.softwaretestinghelp.com
Best Google App Maker alternatives in 2020
Appian excels when used to create form-based apps. The product does allow building custom UI components, but only by using Appian’s in-product customization tools. Appian’s reasoning for this is security and to ensure JS compliance across browsers and devices.
Source: retool.com
The 11 Best Low-Code Development Platforms
Appian is offering app development up to 20X faster than typical hand-coding. Additionally, it is a BPM (Business Process Management) platform. It is very commonly used and offers many case studies to prove its reliability.
Source: www.xplenty.com

Social recommendations and mentions

Based on our record, Appian seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Appian mentions (5)

  • Low-Code tools & Frontend
    Does any of you use a low-code tool like Retool or Appian? If so, what is the most common use case? Source: over 1 year ago
  • Appian Associate Developer Certification help
    Look for use case inspiration in the Solutions area of appian.com and within the AppMarket. See if you can build proof of concepts of some of these. Source: over 1 year ago
  • What is best way to create an online responsive database driven website to help manage my small orchard?
    There are low code database driven website creation systems out there at the moment e.g. OutSystems and Appian however they have very limited free trials (e.g. auto-disable after a few days of no use), and then the paid options are again too expensive. Although I will note that they seem to be great in terms of their usability and would be perfect for creating a simple interface without too much diving into code. Source: almost 2 years ago
  • Software Engineer role - Transferable or Pigeon-holed?
    My concern however is - the working software isn't a generic language such as Java, C#/C++, Python etc. - it is with Appian (Business Process Management), which is a rather specific low-code platform for developing workflow and automation solutions. The role does have other elements potentially too such as getting hands on cloud and API dev etc. The pay for Appian Developers currently is GREAT due to high demand -... Source: about 2 years ago
  • What is low code?
    Platforms like UiPath, Workato, and Appian provide ways to integrate apps and automate the processes that connect and flow between them. - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing Salesforce Service Cloud and Appian, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Camunda - The Universal Process Orchestrator

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

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