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Salesforce Service Cloud VS ActivTrak

Compare Salesforce Service Cloud VS ActivTrak and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

ActivTrak logo ActivTrak

Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • ActivTrak Landing page
    Landing page //
    2023-09-01

ActivTrak offers cloud-based employee monitoring software that allows organizations to understand how their employees get work done. ActivTrak provides aggregated data that quantifies employee productivity, so employers and managers have the insight they need to improve employee performance as well as keep track of sensitive internal information and improve operational efficiency. The software is easy to install and the data is available within minutes with preset reports ready for review. ActivTrak’s services are offered in freemium and software-as-a-service model. The application works in both Microsoft Windows and MAC OSX operating systems.

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

ActivTrak videos

+ Add

ActivTrak Review – Employee Monitoring Software for More Demanding Users

More videos:

  • Review - ActivTrak: 5 Fast Facts

Category Popularity

0-100% (relative to Salesforce Service Cloud and ActivTrak)

Salesforce Service Cloud

ActivTrak

Help Desk
100 100%
Help Desk
0% 0
Time Tracking
0 0%
Time Tracking
100% 100
Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and ActivTrak

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

ActivTrak Reviews

20 Employee Monitoring Software [2022 Updated List]
ActivTrak is an employee monitoring app with features that allow managers to analyze worker performance. They can also configure the app to let it operate in stealth mode before deploying it. With this, workers won’t know that they’re being monitored, allowing managers to get an accurate view of their performance.
Source: traqq.com

What are some alternatives?

When comparing Salesforce Service Cloud and ActivTrak, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Teramind - Teramind provides a user-centric security approach for monitoring.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hubstaff - Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.

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