So back in june I pre ordered something off of zavvi.com . They took my money and everything was fine. I had recently had issues with them on another order. They took my money, told me the item was out of stock and would ignore me at every turn. I used resolver.com and got in touch with the parent company thehutgroup . They rang me and apologised and refunded me and gave me a voucher for the problems. While on the... Source: 7 months ago

At that time, I tried to get put through to another person from customer service and the same thing happened again and again. I then tried to go to resolver.com, but again, I have the same response. I tried asking why am I not eligible for a refund, but again, have the same response. Source: almost 2 years ago

I've only ever had a positive experience with Air BnB, granted I've only used it elsewhere in Europe and not the UK, but I've found them excellent. Booked a two bedroom flat in Prague which ended up only being a one bedroom with a sofa bed and got 50% refund on return. I would suggest trying resolver.com I've used them to resolve issues with groupon, Virgin, hermes etc. And like someone else said, if you paid by... Source: almost 3 years ago

Https://mitchell1.com/ this is a very popular software for exactly your need. Source: almost 3 years ago

Lots of programs out there but I like Mitchell 1 Https://mitchell1.com. Source: about 3 years ago