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Request Tracker VS The Bug Genie

Compare Request Tracker VS The Bug Genie and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

The Bug Genie logo The Bug Genie

The Bug Genie is an issue tracking and project management, completely free for small teams.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • The Bug Genie Landing page
    Landing page //
    2022-10-29

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

The Bug Genie videos

+ Add

The bug genie reporting an issue

More videos:

  • Review - The bug genie issue editing and dashboard

Category Popularity

0-100% (relative to Request Tracker and The Bug Genie)

Request Tracker

The Bug Genie

Customer Support
100 100%
Customer Support
0% 0
Project Management
39 39%
Project Management
61% 61
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Request Tracker and The Bug Genie. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and The Bug Genie

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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The Bug Genie Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
The Bug Genie is a project management and issue tracking tool with an easy-to-use web interface. Users can easily locate issues in The Bug Genie using filters and custom issue fields. Additionally, users can add issues and perform tasks on issues without even opening them. This tool is not free however when hosted, users can sign up for a free trial.
Source: mopinion.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 5 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
View more

The Bug Genie mentions (0)

We have not tracked any mentions of The Bug Genie yet. Tracking of The Bug Genie recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and The Bug Genie, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Redmine - Flexible project management web application

Mantis Bug Tracker - Mantis Bug Tracker is a free and open source, web-based bug tracking system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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