Request Tracker
osTicket
Zammad
Freshdesk
Redmine
JitBit Helpdesk
Jira
Zendesk
TestComplete
Sauce Labs
Selenium
Ranorex Studio
soapUI
Katalon
LambdaTest
TestRail
Request TrackerBased on our record, Request Tracker seems to be a lot more popular than TestComplete. While we know about 22 links to Request Tracker, we've tracked only 2 mentions of TestComplete. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
I've been working with Selenium and Python for the past two years and I can say I've good enough experience with them about now. One thing that has always bothered me is how much manual work I have to do in order to implement the steps I need my program to make. So I've been thinking of making my own "step recorder", something in the vein of TestComplete. I've been using PyAutoGui too and the thought of crossing... Source: over 1 year ago
SmartBear TestComplete and Ranorex both offer 30-day free trials to try them out. Their suites make it easy to automate desktop apps, but licensing is expensive. Part of what you pay for is being able to write "codeless" tests by recording your mouse and keyboard activity and validating whatever you want on the app. Source: over 2 years ago
osTicket - osTicket is a widely-used open source support ticket system.
Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Ranorex Studio - Accelerate testing with Ranorex Studio, the all-in-one tool for test automation. For desktop, web, or mobile app testing, with easy codeless automation tools, a full IDE, robust object recognition, flexible reporting and built-in Selenium WebDriver.
