Request Tracker VS Genuity IT Management Platform

> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 3 days ago

At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago

Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago

I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago

We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago

I have used https://gogenuity.com/ for over a year and it is great. Source: about 1 year ago

I recommend Genuity. The price is super cheap at $29.99/month with unlimited users and it comes with other features such as asset Inventory along with an agent that can run on endpoints as well as a section for managing Contracts and other things. Give it a look. https://gogenuity.com. Source: about 1 year ago

We changed from on prem spiceworks to Genuity about a year ago. It has been excellent. https://gogenuity.com/. Source: about 1 year ago

Genuity is what I use. It's simple and licensing is cheap and the devs listen to their customers suggestions. Genuity can also do asset inventory as well as other things like network monitoring and telecom/vendor expenses and there's an agent that can be installed on your PCs. Licensing is not per user or staff but a fixed monthly cost. You can also do multiple entities if you needed to. Https://gogenuity.com. Source: about 1 year ago

Check out https://gogenuity.com/. We have been using it for over a year and it works extremely well for us. Source: about 1 year ago