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Request Tracker VS FogBugz

Compare Request Tracker VS FogBugz and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

FogBugz logo FogBugz

FogBugz is the world's easiest bug tracking system, built for teams who are serious about shipping great software.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • FogBugz Landing page
    Landing page //
    2023-10-16

Request Tracker videos

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Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

FogBugz videos

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FogBugz - Tutorial 1 - Basic terms in FogBugz

More videos:

Category Popularity

0-100% (relative to Request Tracker and FogBugz)

Request Tracker

FogBugz

Customer Support
100 100%
Customer Support
0% 0
Project Management
32 32%
Project Management
68% 68
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Request Tracker and FogBugz. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and FogBugz

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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FogBugz Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Sifter is a bug-tracking tool geared towards (smaller) teams that are less tech savvy. Similar to FogBugz, users can sort issues based on different milestones within the project. Although screenshots cannot be made using this tool, logging issues and updating your team on the status of said issues is quite simple. Website: www.sifterapp.com
Source: mopinion.com
Bug Tracker Needed? Here 6 Best Bug Tracking Software to Use
The good thing about FogBugz is that it can help a business to organize and prioritize its development tasks in a single location. FogBugz also has a search engine which allows users to search the cases, articles, and correspondence. In addition, FogBugz is supported on iOS, Android, and Blackberry devices. This means that teams can respond to customer requests instantly to...
Source: everhour.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 3 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
View more

FogBugz mentions (0)

We have not tracked any mentions of FogBugz yet. Tracking of FogBugz recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and FogBugz, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

YouTrack - Free, online, easy-to-use, fully customizable issue tracking and agile project management tool your development team will love, by JetBrains. Our cloud or your server.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Redmine - Flexible project management web application

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

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