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Remote Support Software VS UserEcho

Compare Remote Support Software VS UserEcho and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Remote Support Software logo Remote Support Software

Proxy Networks is a leading remote access software provider with thousands of customers managing millions of remote devices around the world every day.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • Remote Support Software Landing page
    Landing page //
    2023-09-24
  • UserEcho Landing page
    Landing page //
    2021-10-22

Remote Support Software videos

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UserEcho videos

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UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to Remote Support Software and UserEcho)

Remote Support Software

UserEcho

Customer Support
5 5%
Customer Support
95% 95
Help Desk
4 4%
Help Desk
96% 96
Customer Service
11 11%
Customer Service
89% 89
Help Desk And Ticketing
6 6%
Help Desk And Ticketing
94% 94

User comments

Share your experience with using Remote Support Software and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Remote Support Software and UserEcho

Remote Support Software Reviews

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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

UserEcho might be a bit more popular than Remote Support Software. We know about 1 link to it since March 2021 and only 1 link to Remote Support Software. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Remote Support Software mentions (1)

  • Time to check your vendors: Acronis and Kaspersky amongst others have ties to Russia
    Maybe ProxyPro by proxynetworks.com. I've had a positive experience with it. Source: about 2 years ago

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

What are some alternatives?

When comparing Remote Support Software and UserEcho, you can also consider the following products

Zoho Desk - Industry's first context-aware Helpdesk Software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GrooveHQ - A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Teamwork Desk - Helpdesk Software Your Team Can Rely On

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