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Recurly VS HelpScout

Compare Recurly VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Recurly logo Recurly

Subscription billing and recurring billing management. Recurly offers enterprise-class subscription billing for thousands of companies worldwide.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Recurly Landing page
    Landing page //
    2023-10-07
  • HelpScout Landing page
    Landing page //
    2023-07-14

Recurly videos

+ Add

Recurly Demo Review - Beginners to Expert PREVIEW by Bizversity.com

More videos:

  • Demo - Recurly Product Demo
  • Review - Recurly Features - Subscription and Recurring Billing

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Recurly and HelpScout)

Recurly

HelpScout

Recurring Billing
100 100%
Recurring Billing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Recurring Subscription Billing
100 100%
Recurring Subscription Billing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Recurly and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Recurly and HelpScout

Recurly Reviews

Payment Platforms Comparison: Stripe vs Chargebee vs Paddle vs Recurly
Recurly subscription billing software is a cloud-based billing and invoicing solution. It’s an integrated subscription management and recurring bill monitoring platform. Recurly can be considered as a third-party billing management service used with existing business merchant accounts.
Source: rainex.io
Would you use Paddle, Chargebee, Chargify, or just Stripe?
I had a couple of clients use Recurly and they preferred it because they could swap the Stripe backend out for another payment process. One of them needed to do that when they got kicked off Stripe. Another did it to save money on payment processing once they got to a certain scale.
Source: www.indiehackers.com
7+ Cheap Competitors & Alternatives To Chargify
Talking about integrations, both the software allow multiple payment integrations but Chargify doesn’t support PayPal integration while Recurly can give you the option to incorporate PayPal in your Recurly account.
Source: www.inkthemes.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Recurly should be more popular than HelpScout. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Recurly mentions (5)

  • Ask HN: What are some low cost payment processing alternatives to Stripe?
    Https://recurly.com/ maybe, I can't find this in their pricing page, but from what I know it looks like this: revenue fee 0.500% transaction fee $0.08 and selected plan (there is free one); with your volume that would be around $3.2k a month in fees. - Source: Hacker News / 11 months ago
  • API monetization using an API Management and a billing provider
    Next, for your API monetization stack, you need a 3rd-party recurring billing solution, such as Stripe, Recurly, Hypercurrent, and many more. But again, we do not recommend any particular payment service in this post and leave the choice of which payment provider to use up to you. The billing provider obviously needs to receive usage charges for each customer, issue an invoice, and support multiple billing models,... - Source: dev.to / almost 2 years ago
  • Anyone know a website builder that can do this?
    And you can use Recurly for recurring payments. Source: over 2 years ago
  • Top 10 paywall services to look forward to in 2020
    Recurly is an enterprise-class subscription management software that reduces the complexities of subscription management in order to maximise and automate revenue growth.it uses an open platform approach to quickly link to a wide range of back-office systems. In addition to allowing lightweight and scalable custom integration, Recurly also has powerful out-of-the-box integrations with enterprise applications such... Source: over 2 years ago
  • For those of you running a SaaS business, how are you receiving recurring payments?
    We are using recurly, works fine too. But I think Stripe is definitely the leader in this area. Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Recurly and HelpScout, you can also consider the following products

Chargebee - Chargebee lets you manage subscriptions and payments at scale, handle custom recurring billing scenarios, reduce subscription churn and simplify accounting.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chargify - Chargify is the best online billing software for all of your Recurring Billing needs. Learn more about simplifying your Subscription Billing today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zuora - Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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