RANCID
Unimus
Oxidized
GenieACS
NetDisco
Kiwi CatTools
rConfig
Backbox.co
HelpJuice
HelpDocs
Malcolm App
HelpScout
Document360
Typeform
Zendesk
Zendesk Support
RANCID HelpJuiceBased on our record, RANCID should be more popular than HelpJuice. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A decade ago I worked for a shop that needed to routinely back up 100+ cisco switches and routers and refused to pay for solarwinds. I setup a light weight freebsd vm to run this open source software: https://shrubbery.net/rancid/ (Rancid: Really Awesome New Cisco config Differ) and set it to scrape all the equipment every 12 errors. Source: over 1 year ago
Anyways Rancid does support cvs, svn, and git. Though I have only used it with cvs. Basically what it does, is checks out the configuration, downloads the configuration with other information about the state of the device, commits the configurations(which only changed ones will be in the latest check-ins, and then it can send an email of the changes. Source: almost 2 years ago
RANCID - Really Awesome New Cisco confIg Differ monitors a router's (or more generally a device's) configuration, including software and hardware (cards, serial numbers, etc) and uses CVS (Concurrent Version System), Subversion or Git to maintain history of changes. Source: almost 2 years ago
If you want to use this as an opportunity to learn Ansible, or you don't want to add another tool to the stack, this is a fine use case. Otherwise, I would consider using either RANCID or Oxidized for configuration backup. Source: about 2 years ago
Before I knew about RANCiD (https://shrubbery.net/rancid), I wrote my own Perl application to telnet into a Foundry Networks switch and TFTP its configuration to my computer so I could back it up. At a future employer, I rewrote another coworkers Perl application that collected SNMP values from devices and did stuff with it (forget what all I did then). Source: over 2 years ago
HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate. Source: about 2 years ago
Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid
Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.
GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
