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QEvalPro VS KOOKOO

Compare QEvalPro VS KOOKOO and see what are their differences

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QEvalPro logo QEvalPro

Quality Matters

KOOKOO logo KOOKOO

All in one solution for calls, IVR, live chat, customer management & more.
  • QEvalPro Landing page
    Landing page //
    2021-08-11

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.

  • KOOKOO Landing page
    Landing page //
    2019-02-01

QEvalPro

Website
qevalpro.com
Pricing URL
Official QEvalPro Pricing
$ Details
paid Free Trial $30.0 / Monthly (30 Users)
Platforms
Browser Web Internet Explorer Windows Google Chrome Safari Firefox Chrome OS Mac OSX Linux Cloud
Edit details

KOOKOO

Website
getkookoo.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

QEvalPro features and specs

  • Complete Workflow Support: Yes
  • Agent Coaching: Yes
  • Agent Feedback: Yes
  • Manage Customer Experience: Yes
  • Cloud-based: Yes
  • Complete Workflow Process Support: Yes
  • Dashboards: Yes
  • Performace Alerts: Yes
  • Calibration: Yes
  • Real time reporting: Yes
  • Real time monitoring: Yes
  • Unlimited Evaluation Forms: Yes
  • Customizable look and feel: Yes
  • Customizable Forms: Yes
  • Agent Scorecard: Yes
  • Analytics and Reporting: Yes
  • PCI compliance: Yes
  • Recording Encryption: Yes
  • E-Signatures: Yes
  • Notifications: Yes
  • Dispute and Resolution Process: Yes
  • Agent Coaching: Yes
  • Chat Function: Yes
  • Call Upload to Form: Yes
  • Active User Dashboard: Yes

KOOKOO features and specs

No features have been listed yet.

QEvalPro videos

+ Add

QEval Demo

More videos:

  • Tutorial - Etech's QEval | Call Centre Quality Monitoring Software | Overview
  • Review - Improve Contact Center Agent Performance with Etech's QEvalPro
  • Tutorial - Etech's QEvalPro for Call Center Quality Monitoring
  • Tutorial - Empower Contact Center Agents with Etech's QEval
  • Tutorial - Interaction Analytics Simplified with QEval | Call Center Quality Monitoring

KOOKOO videos

+ Add

KooKoo Birds Krack Up Cars Toy Unboxing and Review

More videos:

  • Review - Kookoo Birds Toy Overview & Review plus Blind Pack Opening
  • Review - KooKoo Birds App Review [For Ashens]

Category Popularity

0-100% (relative to QEvalPro and KOOKOO)

QEvalPro

KOOKOO

Communication
18 18%
Communication
82% 82
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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What are some alternatives?

When comparing QEvalPro and KOOKOO, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

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