Designed specifically for electric utilities, Protection Zone Management–PZM–takes the guesswork out of substation and power line inspections. PZM's proprietary risk and impact scoring defines the potential risk and customer impact with every asset in your electric utility. By highlighting equipment that have a substantial impact on outages, PZM helps management direct resources to their highest and best use. Knowing what to work on next, where to work on it, and how to do the work is simple with PZM's agile work management software. Take PZM on the go, anywhere you go. With PZM, there is no need to install complicated, on-premise software to manage your inspections. Running on the cloud, PZM's software is always up-to-date, and you’ll always be running the latest and greatest version. PZM works on mobile devices and any computer with an internet connection. Get up and running quickly. PZM is designed to be straightforward and intuitive for all users. A seasoned veteran or a first-year apprentice can use PZM with little training.
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Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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