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Pure Chat VS Userlike

Compare Pure Chat VS Userlike and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Pure Chat logo Pure Chat

Pure Chat provides FREE live website support and sales chat without the hassle! It's web site chat, simplified.

Userlike logo Userlike

Userlike is free live chat software for website and mobile support.
  • Pure Chat Landing page
    Landing page //
    2021-10-12
  • Userlike Landing page
    Landing page //
    2023-07-26

Pure Chat features and specs

  • User-Friendly Interface
    Pure Chat offers an intuitive and easy-to-navigate interface, making it simple for both administrators and visitors to use.
  • Customizable Chat Widgets
    The platform allows extensive customization options for chat widgets, enabling businesses to match their website's branding.
  • Real-Time Visitor Analytics
    Pure Chat provides real-time analytics, allowing users to monitor visitor activity and adjust their strategies on the fly.
  • Unlimited Chats on Paid Plans
    Paid plans offer the benefit of unlimited chats, providing excellent value for businesses with high customer engagement.
  • Mobile Apps
    Pure Chat provides mobile applications for both iOS and Android, enabling users to manage chats on the go.

Possible disadvantages of Pure Chat

  • Limited Features on Free Plan
    The free plan is limited in features, which may not be sufficient for businesses looking for comprehensive chat capabilities.
  • Lack of Advanced Integrations
    Compared to some competitors, Pure Chat lacks advanced integrations with other software and platforms, limiting its flexibility.
  • No Video Chat
    Pure Chat does not offer video chat functionality, which could be a drawback for businesses looking for a more personal touch.
  • Limited Reporting
    The reporting features are somewhat basic, potentially requiring businesses to use additional tools for in-depth analytics.
  • Occasional Lag
    Some users have reported occasional lag or delay in the chat responses, affecting the real-time communication experience.

Userlike features and specs

  • User-friendly Interface
    Userlike has an intuitive and easy-to-navigate interface which makes it simple for both operators and customers to use.
  • Omnichannel Support
    Supports multiple communication channels including website chat, messenger apps like WhatsApp, Facebook Messenger, and Telegram, allowing seamless communication with customers.
  • Customizable Chat Widgets
    Offers a high degree of customization for chat widgets, including branding options, which can align with your website’s design and aesthetics.
  • Comprehensive Analytics
    Provides detailed analytics and reporting features to monitor performance and improve customer service strategies.
  • Automation and Bots
    Includes functionalities for chatbots and automation, which can help in managing customer queries efficiently without human intervention.
  • Integration Capabilities
    Supports integrations with various CRM systems and other tools like Slack, Salesforce, and Zapier, enhancing its functionality.
  • Data Privacy and Security
    Ensures high standards for data protection, particularly compliant with GDPR, which is essential for businesses operating within the EU.
  • Mobile Application
    Offers a mobile app for both iOS and Android, allowing operators to manage customer interactions even on the go.

Possible disadvantages of Userlike

  • Pricing
    Userlike can become relatively expensive, particularly for smaller businesses or startups, as it charges based on agent seats and features.
  • Limited Free Plan
    The free version has very limited features and is not suitable for businesses that require more advanced functionalities.
  • Learning Curve for Advanced Features
    While the basic setup is simple, mastering some of the more advanced features and integrations may require a bit of a learning curve.
  • No Built-in Knowledge Base
    Does not offer a built-in knowledge base solution, which means you need to rely on external tools or platforms for providing detailed self-help resources.
  • Support Limitations
    Customer support is available but may not be as responsive or comprehensive as needed, especially for complex issues.
  • Customization Complexity
    Although customization options are extensive, they can be complicated to implement without technical expertise.

Analysis of Pure Chat

Overall verdict

  • Pure Chat is a good option for small to medium-sized businesses seeking a simple yet effective live chat tool. It offers essential features such as unlimited chats, customizable chat widgets, and an easy setup process, making it a valuable asset for enhancing customer service.

Why this product is good

  • Pure Chat is considered a reliable live chat solution for businesses due to its user-friendly interface, real-time visitor analytics, and integration capabilities with various platforms. It allows businesses to engage directly with website visitors, providing instant support and increasing customer satisfaction.

Recommended for

    Pure Chat is highly recommended for small to medium-sized businesses, online retailers, service providers, and anyone looking to improve customer engagement on their website without requiring complex or expensive solutions.

Analysis of Userlike

Overall verdict

  • Yes, Userlike is a reputable and effective solution for businesses looking to enhance their customer service through live chat. Its comprehensive tools and ease of use make it a strong contender in the market.

Why this product is good

  • Userlike is considered a good choice for live chat software due to its user-friendly interface, robust feature set, and excellent customer support. It offers seamless integration with various platforms and applications, ensuring an efficient workflow for businesses. Features like chatbots, analytics, and customization options make it versatile and adaptable to different business needs.

Recommended for

    Userlike is recommended for small to large businesses looking to improve customer interaction and support. It's especially beneficial for e-commerce platforms, customer service teams, and companies that require real-time communication tools to enhance customer engagement and satisfaction.

Pure Chat videos

+ Add

Pure Chat - Free Live Chat Software for Businesses

More videos:

  • Review - Pure Chat App Kaise Use kare

Userlike videos

+ Add

Introducing Userlike Live Chat

More videos:

  • Review - Introduction to Userlike Live Chat

Category Popularity

0-100% (relative to Pure Chat and Userlike)

Pure Chat

Userlike

Customer Support
33 33%
Customer Support
67% 67
Live Chat
38 38%
Live Chat
62% 62
Help Desk
40 40%
Help Desk
60% 60
Customer Service
44 44%
Customer Service
56% 56

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pure Chat and Userlike

Pure Chat Reviews

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Userlike Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Userlike is a customer support and live chat platform that can help you engage with your customers in real time. This ManyChat competitor allows you to fuel your central knowledge repository with the information your customers seek and automate your entire workflow.
Source: sendpulse.com
The Best Alternative to LiveChat Inc
Userlike has a more affordable price per operator than LiveChatInc. During the development of Userlike we took into account the needs of small and medium sized business as well as the demanding requirements of corporations. Then, we combined a set of features to support any kind of need and adapted into different plans, allowing you to start from the basics and grow your...
Source: www.userlike.com

What are some alternatives?

When comparing Pure Chat and Userlike, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Crisp Chat - Multi-channel customer support software

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