Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.
With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.
I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.
Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature
Based on our record, Chili Piper seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Our team at Chili Piper has recently started migrating our backend to a microservices architecture. As a front-end developer, I've been documenting my journey and insights while tackling the challenge of handling aggregated data in this new scenario. - Source: dev.to / over 1 year ago
Head Sales Rep. ~ Love my job and sometimes it scares me most because I get anxious all the time especially when clients just email me for meetings and booked in 10 minutes.. I know it's my job to handle meetings and all but I hope they sometimes value someone's time. So what I do before every meeting is drink tea and meditate for a 10 or so talk to my plants and chill with my pets, also using chilipiper so that... Source: about 3 years ago
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