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Pretzel VS Gorgias

Compare Pretzel VS Gorgias and see what are their differences

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Pretzel logo Pretzel

Keyboard shortcuts for the app you're currently using

Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.
  • Pretzel Landing page
    Landing page //
    2019-02-28
  • Gorgias Landing page
    Landing page //
    2023-10-07

Pretzel videos

+ Add

Dot’s Homestyle Pretzels & Snyder’s of Hanover Seasoned Twisted Pretzel Sticks Review

More videos:

  • Review - I tried EVERY menu item from Auntie Anne's... BEST AND WORST - Cheese Pretzels Taste Test!
  • Review - SuperPretzel (Original) Review

Gorgias videos

+ Add

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Category Popularity

0-100% (relative to Pretzel and Gorgias)

Pretzel

Gorgias

Productivity
100 100%
Productivity
0% 0
Customer Support
0 0%
Customer Support
100% 100
Mac
100 100%
Mac
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pretzel and Gorgias

Pretzel Reviews

We have no reviews of Pretzel yet.
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Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pretzel mentions (0)

We have not tracked any mentions of Pretzel yet. Tracking of Pretzel recommendations started around Mar 2021.

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing Pretzel and Gorgias, you can also consider the following products

Shortcuts.design - Every shortcut for designers in one place!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

KeyCue - Menu shortcuts are supposed to provide quick access to frequently used menu commands.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Alfred - Alfred is an award-winning app for macOS which boosts your efficiency with hotkeys, keywords, text expansion and more. Search your Mac and the web, and be more productive with custom actions to control your Mac.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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