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PostgreSQL VS Jira Service Desk

Compare PostgreSQL VS Jira Service Desk and see what are their differences

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PostgreSQL logo PostgreSQL

PostgreSQL is a powerful, open source object-relational database system.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • PostgreSQL Landing page
    Landing page //
    2023-10-21
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

PostgreSQL features and specs

  • Open Source
    PostgreSQL is an open-source database management system, which means it is free to use, modify, and distribute. This reduces the cost of database management for individuals and organizations.
  • ACID Compliance
    PostgreSQL is fully ACID (Atomicity, Consistency, Isolation, Durability) compliant, ensuring reliable transactions and data integrity.
  • Extensible
    PostgreSQL is highly extensible, allowing users to add custom functions, data types, and operators. This enables tailored solutions to specific requirements.
  • Advanced SQL Features
    PostgreSQL supports advanced SQL features like full-text search, JSON and XML data types, and complex queries, providing powerful tools for database operations.
  • Community Support
    There is a strong and active community around PostgreSQL, offering extensive documentation, forums, and collaborative support, which aids troubleshooting and development.
  • Multiple Indexing Techniques
    PostgreSQL offers a variety of indexing techniques such as B-tree, GIN, GiST, and BRIN, allowing for optimized query performance on various data types.
  • Cross-Platform Availability
    PostgreSQL runs on all major operating systems (Windows, MacOS, Linux, Unix), giving flexibility in deployment and development environments.

Possible disadvantages of PostgreSQL

  • Complex Configuration
    Setting up and configuring PostgreSQL can be complex and time-consuming, especially for beginners, requiring a good understanding of its parameters and best practices.
  • Heavy Resource Consumption
    PostgreSQL can be resource-intensive, consuming significant CPU and memory compared to other database systems, which may affect performance on lower-end hardware.
  • Backup and Restore Process
    The backup and restore process in PostgreSQL is not as straightforward as in some other database systems, requiring more manual intervention and understanding of tools like pg_dump and pg_restore.
  • Replication Complexity
    While PostgreSQL supports replication, setting it up can be more complex than some other databases. Advanced configurations like multi-master replication can be particularly challenging.
  • Steeper Learning Curve
    Due to its advanced features and extensive capabilities, PostgreSQL can have a steeper learning curve, making it harder for new users to get started compared to simpler database systems.
  • Less Third-Party Tool Support
    PostgreSQL has less support from third-party tools compared to more widely adopted databases like MySQL, which can limit options for auxiliary functions like administration, monitoring, and development.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

PostgreSQL videos

+ Add

Comparison of PostgreSQL and MongoDB

More videos:

  • Review - PostgreSQL Review
  • Review - MySQL vs PostgreSQL - Why you shouldn't use MySQL

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to PostgreSQL and Jira Service Desk)

PostgreSQL

Jira Service Desk

Databases
100 100%
Databases
0% 0
Help Desk
0 0%
Help Desk
100% 100
Relational Databases
100 100%
Relational Databases
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PostgreSQL and Jira Service Desk

PostgreSQL Reviews

Data Warehouse Tools
Peliqan acts as a bridge, allowing you to e.g. effortlessly pull your PostgreSQL data into Google Sheets for easy access and analysis using its one-click connector. Additionally, Peliqan’s platform provides a user-friendly environment for data exploration, transformation with Magical SQL, and visualization capabilities, all without needing to switch between multiple tools.
Source: peliqan.io
Top 5 BigQuery Alternatives: A Challenge of Complexity
For over three decades, the open-source object-relational database system PostgreSQL has maintained its reputation as a top SQL server due to its features, performance, and reliability. (Heck, Redshift is even based on Postgres!) It's the go-to database solution for large corporations and organizations across a variety of industries from ecommerce to gaming to...
Source: blog.panoply.io
10 Best Database Management Software Of 2022 [+ Examples]
Applications Manager offers out-of-the-box health and performance monitoring for 20 popular databases including RDBMS, NoSQL, in-memory, distributed, and big data stores. It supports both commercial databases such as Oracle, Microsoft SQL, IBM DB2, and MongoDB as well as open source ones like MySQL and PostgreSQL.
Source: theqalead.com
ClickHouse vs TimescaleDB
Recently, TimescaleDB published a blog comparing ClickHouse & TimescaleDB using timescale/tsbs, a timeseries benchmarking framework. I have some experience with PostgreSQL and ClickHouse but never got the chance to play with TimescaleDB. Some of the claims about TimescaleDB made in their post are very bold, that made me even more curious. I thought it’d be a great...
Source: pradeepchhetri.xyz
9 Best MongoDB alternatives in 2019
PostgreSQL is a widely popular open source database management system. It provides support for both SQL for relational and JSON for non-relational queries.
Source: www.guru99.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, PostgreSQL seems to be more popular. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PostgreSQL mentions (16)

  • Convert insert mutation to upsert
    In this quick post, we’ll walk through implementing an Upsert operation in Hasura using PostgreSQL and GraphQL. - Source: dev.to / 8 months ago
  • Perfect Elixir: Environment Setup
    I’m on MacOS and erlang.org, elixir-lang.org, and postgresql.org all suggest installation via Homebrew, which is a very popular package manager for MacOS. - Source: dev.to / about 1 year ago
  • Rust & MySQL: connect, execute SQL statements and stored procs using crate sqlx.
    According to the documentation, crate sqlx is implemented in Rust, and it's database agnostic: it supports PostgreSQL, MySQL, SQLite, and MSSQL. - Source: dev.to / over 1 year ago
  • Really tired. Is PostgreSQL even runnable in Windows 10? pgAdmin4 stucks at Loading whatever I try.
    Solution is just downloading and installilng pgAdmin from official pgAdmin homepage version, not the one that is included in the postgresql.org package. Source: almost 2 years ago
  • Why SQL is right for Infrastructure Management
    SQL immediately stands out here because it was designed for making relational algebra, the other side of the Entity-Relationship model, accessible. There are likely more people who know SQL than any programming language (for IaC) or data format you could choose to represent your cloud infrastructure. Many non-programmers know it, as well, such as data scientists, business analysts, accountants, etc, and there is... - Source: dev.to / about 2 years ago
View more

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing PostgreSQL and Jira Service Desk, you can also consider the following products

MySQL - The world's most popular open source database

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Microsoft SQL - Microsoft SQL is a best in class relational database management software that facilitates the database server to provide you a primary function to store and retrieve data.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SQLite - SQLite Home Page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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