Pointel ID and Access Manager VS Frontegg

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

Frontegg provides all the user management capabilities your B2B SaaS needs, allowing a full self-served experience within your product, right out of the box. From signup to checkout, Frontegg supports app builders by covering all the way from fundamental authentication flows to the most complex customer use-cases.

Frontegg is widely adopted by modern, fast-growing companies [such as Hunters, Materialize, Okera and Datadog] to enhance their customer’s journey, through a seamless integration, supporting all modern stacks and frameworks.