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Pointel DCCM VS Zero Width Shortener

Compare Pointel DCCM VS Zero Width Shortener and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Zero Width Shortener logo Zero Width Shortener

Shorten URLs with zero-width characters
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Zero Width Shortener Landing page
    Landing page //
    2023-09-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Zero Width Shortener videos

No Zero Width Shortener videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Pointel DCCM and Zero Width Shortener)

Pointel DCCM

Zero Width Shortener

Call Center Software
100 100%
Call Center Software
0% 0
Link Management
0 0%
Link Management
100% 100
Communication
100 100%
Communication
0% 0
URL Shortener
0 0%
URL Shortener
100% 100

User comments

Share your experience with using Pointel DCCM and Zero Width Shortener. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Zero Width Shortener seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Zero Width Shortener mentions (1)

  • Oda gets sent an IP grabber 1 hour before Runescape DMM tourney
    It works for link shorteners like https://zws.im/ so it will work for ip grabbers too. I don't think I've seen one like that though. Source: almost 2 years ago

What are some alternatives?

When comparing Pointel DCCM and Zero Width Shortener, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Polr - An open source URL shortener. A great non-profit and free alternative to bit.ly, TinyURL, or goo.gl.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

YOURLS - YOURLS is a website that contains all the tools you need to create and launch your very own URL shortener. URL shorteners like bitly or TinyURL are fine for public use, but they offer limited options in terms of URL customization.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Bitly - Get the most out of your social and online marketing efforts. Own, understand and activate your best audience through the power of the link with Bitly Enterprise.

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