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Pointel DCCM VS Sisense

Compare Pointel DCCM VS Sisense and see what are their differences

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Embedded Analytics built exclusively for SaaS applications. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Sisense logo Sisense

The BI & Dashboard Software to handle multiple, large data sets.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Sisense Landing page
    Landing page //
    2023-10-11

Behind Sisense's drag-and-drop user interface and eye-grabbing visualization options lies a technology that forever changes the world of business analytics software. By removing limitations to data size and performance imposed by in-memory and relational databases, Sisense enables any business to deliver interactive terabyte-scale analytics to thousands of users within hours

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Sisense videos

+ Add

I Evaluated 4 BI Tools: Power BI, Tableau, Google Data Studio, & Sisense. Here's What I Found.

More videos:

  • Review - Sisense Business Intelligence Software: Product Spotlight
  • Demo - Sisense Product Demo

Category Popularity

0-100% (relative to Pointel DCCM and Sisense)

Pointel DCCM

Sisense

Call Center Software
100 100%
Call Center Software
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Communication
100 100%
Communication
0% 0
Business Intelligence
0 0%
Business Intelligence
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Sisense

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Sisense Reviews

25 Best Reporting Tools for 2022
Sisense is an agile Business Analytics and Reporting tool that comes with MachineLearning and automation features to deliver Big Data Reporting solutions. It accelerates the data cleaning, report generation, and data ingestion process. Sisense offers an interactive GUI interface for ETL process, modeling and data relationships. Users can install Sisense in Cloud,...
Source: hevodata.com
Top 5 Embedded Analytics Tools for Amazon Redshift (Plus 1 Bonus Option)
You can integrate the embedded version straight into your software, SaaS, or cloud applications. Sisense also offers data analytics and BI features. You can fully customize features such as dashboards, widgets, and data. It provides users with the ability to integrate with other applications to enable authenticated access to Sisense without providing separate login details.
Source: yurbi.com
The Best Data Visualization Tools - Top 30 BI Software
Sisense boasts that it is the only BI reporting software that lets any user easily transform data into stunning interactive reports. Its visualization capabilities offer a simple drag and drop interface which allow charts and more complex graphics, as well as interactive visualizations, to be easily created. You can connect directly to the relevant databases or apps, mash-up...
Source: improvado.io
15 Best Business Intelligence Tools For Small And Big Business
In addition to these features, Sisense also offers intuitive data crunching for beginners, making it a good option for those who are new to using BI solutions. On the other hand, if you are looking for scalability, extensibility, and flexibility, don’t worry. It also comes with API-first approaches for developers. If you’d like to learn more about what Sisense has to offer,...
Source: financesonline.com
List of 10 Best Business Intelligence Software Tools
In addition to these features, Sisense also offers intuitive data crunching for beginners, making it a good option for those who are new to using BI solutions. On the other hand, if you are looking for scalability, extensibility, and flexibility, don’t worry. It also comes with API-first approaches for developers. If you’d like to learn more about what Sisense has to offer,...
Source: financesonline.com

What are some alternatives?

When comparing Pointel DCCM and Sisense, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Domo - Domo: business intelligence, data visualization, dashboards and reporting all together. Simplify your big data and improve your business with Domo's agile and mobile-ready platform.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Qlik - Qlik offers an Active Intelligence platform, delivering end-to-end, real-time data integration and analytics cloud solutions to close the gaps between data, insights, and action.

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