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Pointel DCCM VS Qlik

Compare Pointel DCCM VS Qlik and see what are their differences

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Embedded Analytics built exclusively for SaaS applications. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Qlik logo Qlik

Qlik offers an Active Intelligence platform, delivering end-to-end, real-time data integration and analytics cloud solutions to close the gaps between data, insights, and action.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Qlik Landing page
    Landing page //
    2023-06-28

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Qlik videos

+ Add

A Day in the life of a Qlik Cloud User

More videos:

  • Demo - Qlik Sense Product Tour

Category Popularity

0-100% (relative to Pointel DCCM and Qlik)

Pointel DCCM

Qlik

Call Center Software
100 100%
Call Center Software
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Communication
100 100%
Communication
0% 0
Business Intelligence
0 0%
Business Intelligence
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Qlik

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Qlik Reviews

The 7 Best Embedded iPaaS Solutions to Consider for 2024
Description: Qlik offers a range of integration capabilities that span four product lines. The flagship product is Qlik Replicate, a tool that replicates, synchronizes, distributes, consolidates, and ingests data across major databases, data warehouses, and Hadoop. The portfolio is buoyed by Qlik Compose for data lake and data warehouse automation and Qlik Catalog for...
Source: solutionsreview.com
25 Best Reporting Tools for 2022
QlikView is a classic Reporting Tool that provides analytical solutions and allows you to develop appealing visualization from the data. It is an Enterprise Tool that converts raw data into a meaningful format. Some features of QlikView are as follows:
Source: hevodata.com
Top 10 Visual Analytics Provider For 2021
With some of the most sophisticated array of visualisations, Qlik is a pioneer in visualisation analytics software. With Qlik Sense and QlikView, it helps with a wide range and unorthodox ways of presenting data. Its ‘associative analytics engine’ in Qlik Sense moves away from a query-based approach and lets you explore data without any limitations. The engine lets you...
Source: analyticsindiamag.com
Top 10 Data Integration Software: An Overview 28 Jan 2019
Qlik Connect, formerly Attunity Connect, is an easy-to-use, standards-based solution that provides you with fast, easy and cost-effective data access and availability. It provides real-time and seamless connectivity and integration with web applications. Additionally, this software features data-driven event detection and allows enterprises to build a service-oriented...
Source: mopinion.com
The 28 Best Data Integration Tools and Software for 2020
Description: The Qlik product suite features a range of data integration capabilities that span four distinct product lines. The flagship product is Qlik Replicate, a tool that replicates, synchronizes, distributes, consolidates, and ingests data across all major databases, data warehouses, and Hadoop. The portfolio of products is buoyed by Qlik Compose and Qlik Visibility....
Source: solutionsreview.com

Social recommendations and mentions

Based on our record, Qlik seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Qlik mentions (1)

  • GME FTD - Moving Daily Avg.
    All files was pulled into a program called : QLIK, qlik.com is the company and my company uses it for our reporting and our customer's reporting needs. Source: about 3 years ago

What are some alternatives?

When comparing Pointel DCCM and Qlik, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Sisense - The BI & Dashboard Software to handle multiple, large data sets.

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