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Pointel DCCM VS Domo

Compare Pointel DCCM VS Domo and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Domo logo Domo

Domo: business intelligence, data visualization, dashboards and reporting all together. Simplify your big data and improve your business with Domo's agile and mobile-ready platform.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Domo Landing page
    Landing page //
    2023-10-08

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Domo videos

+ Add

Domo Overview

More videos:

  • Review - Domo Customer Review: National Geographic
  • Review - Domo Customer Review: La-Z-Boy

Category Popularity

0-100% (relative to Pointel DCCM and Domo)

Pointel DCCM

Domo

Call Center Software
100 100%
Call Center Software
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Communication
100 100%
Communication
0% 0
Business Intelligence
0 0%
Business Intelligence
100% 100

User comments

Share your experience with using Pointel DCCM and Domo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Domo

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Domo Reviews

25 Best Statistical Analysis Software
Intuitive interface: Domo offers an easy-to-use interface that allows users to quickly navigate and interact with their data, making it suitable for users with varying levels of technical expertise.
Source: www.scijournal.org
Funnel.io Alternatives and Competitors in 2022
Domo is software that specializes in data visualization and business intelligence. Here you can find more information about Domo alternatives and competitors.
Source: improvado.io
The Top 14 Marketing Analytics Tools For Every Business
The Domo platform is best for C-level executives working at enterprise companies who are looking for a non-marketing specific BI tool to be used company-wide, one that can create executive level dashboards. Domo is not focused specifically on data from marketing efforts. It is used for more general business data. This means that when it comes to company-wide business...
Source: improvado.io
Domo vs Datorama vs Improvado vs Funnel.io vs Supermetrics
"Prior to investing in DOMO ensure that your data sources will allow an outside feed/API. We did find one of our EHRs would not allow this and it requires a manual process for us to feed the data to DOMO. This does not allow real-time data to be reflected in several of our reports."
Source: improvado.io

Social recommendations and mentions

Based on our record, Domo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Domo mentions (1)

  • URL with Login code
    We currently use domo.com and need to display dashboards to screens. Source: almost 2 years ago

What are some alternatives?

When comparing Pointel DCCM and Domo, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Sisense - The BI & Dashboard Software to handle multiple, large data sets.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

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