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Pointel DCCM VS ReferralHero

Compare Pointel DCCM VS ReferralHero and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

ReferralHero logo ReferralHero

Powerful referral marketing platform for honest marketers.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • ReferralHero Landing page
    Landing page //
    2023-09-24

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

ReferralHero videos

No ReferralHero videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and ReferralHero)

Pointel DCCM

ReferralHero

Call Center Software
100 100%
Call Center Software
0% 0
Referral Marketing
0 0%
Referral Marketing
100% 100
Communication
100 100%
Communication
0% 0
Affiliate Marketing
0 0%
Affiliate Marketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and ReferralHero

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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ReferralHero Reviews

9 SparkLoop Alternatives for Rapid Newsletter Growth
ReferralHero is integrated with over 500 apps and marketing services such as MailChimp, Intercom, Shopify, and zapier to mention a few.
Source: viral-loops.com

What are some alternatives?

When comparing Pointel DCCM and ReferralHero, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Best Referral Programs - A curated directory of startup referral programs

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Viral Loops - Viral Loops is a viral and referral marketing platform to launch ranking competitions, sweepstakes, pre-launch and referral programs.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

GrowSurf - Referral software for B2C, FinTech, and SaaS companies.

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