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Pointel DCCM VS Referral Candy

Compare Pointel DCCM VS Referral Candy and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Referral Candy logo Referral Candy

Run a fully automated, customizable and easy to integrate referral program for ecommerce.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Referral Candy Landing page
    Landing page //
    2023-03-16

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Referral Candy videos

+ Add

Referral Candy App Reviewed

More videos:

  • Review - Launch Your Shopify Loyalty Program with Referral Candy

Category Popularity

0-100% (relative to Pointel DCCM and Referral Candy)

Pointel DCCM

Referral Candy

Call Center Software
100 100%
Call Center Software
0% 0
Referral Marketing
0 0%
Referral Marketing
100% 100
Communication
100 100%
Communication
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Referral Candy

Pointel DCCM Reviews

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Referral Candy Reviews

9 SparkLoop Alternatives for Rapid Newsletter Growth
With Referral Candy, you can integrate with different tools you use for your business analytics, remarketing, and emails.
Source: viral-loops.com

What are some alternatives?

When comparing Pointel DCCM and Referral Candy, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Viral Loops - Viral Loops is a viral and referral marketing platform to launch ranking competitions, sweepstakes, pre-launch and referral programs.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Yotpo - Yotpo is the smartest way to generate customer content, drive traffic and increase conversions.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Swagbucks - Swagbucks is a loyalty program that offers individuals rewards for engaging in various activities. Users can earn reward points for performing Internet searches, purchasing items from affiliated vendors, or completing polls.

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