Software Alternatives & Reviews

Pointel DCCM VS Pingo

Compare Pointel DCCM VS Pingo and see what are their differences

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Pingo logo Pingo

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  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Pingo Landing page
    Landing page //
    2023-09-12

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Pingo videos

PIngo Pingo Review - with the Game Boy Geek

More videos:

  • Review - Spyderco Pingo Review
  • Review - Junk Art and Pingo Pingo - Shut Up & Sit Down Reviews

Category Popularity

0-100% (relative to Pointel DCCM and Pingo)
Call Center Software
100 100%
0% 0
Education & Reference
0 0%
100% 100
Communication
100 100%
0% 0
Office & Productivity
0 0%
100% 100

User comments

Share your experience with using Pointel DCCM and Pingo. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Pingo seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Pingo mentions (2)

What are some alternatives?

When comparing Pointel DCCM and Pingo, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

schnaq - Create an engaged and interactive audience with the schnaq Q&A, polls and more.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

BookWidgets - BookWidgets is an excellent application that let you create engaging exercises in minutes and easily share a varied variety of beautiful and fun activities with your classroom and others.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Particify - Particify is a learning platform that provides you the interactive and fun features to create activities for your audience engagement and effective interaction.