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Pointel DCCM VS schnaq

Compare Pointel DCCM VS schnaq and see what are their differences

Project Burndown
Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

schnaq logo schnaq

Create an engaged and interactive audience with the schnaq Q&A, polls and more.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • schnaq Landing page
    Landing page //
    2022-02-10

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

schnaq videos

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Category Popularity

0-100% (relative to Pointel DCCM and schnaq)

Pointel DCCM

schnaq

Call Center Software
100 100%
Call Center Software
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100
Communication
100 100%
Communication
0% 0
Education & Reference
0 0%
Education & Reference
100% 100

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What are some alternatives?

When comparing Pointel DCCM and schnaq, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Imakiku - Imakiku is an audience response system for real-time voting, posting comments, and surveying.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Pingo - Optimize images for the web quickly 🖼️⚡

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Presentii - Imagine a tool that lets you capture audience interest in your presentation content as you present.

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