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Pointel DCCM VS MicroSIP

Compare Pointel DCCM VS MicroSIP and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

MicroSIP logo MicroSIP

MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • MicroSIP Landing page
    Landing page //
    2021-10-04

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

MicroSIP videos

+ Add

How to Configure Microsip Desktop Application | SIP Account Configuration with Microsip Software

More videos:

  • Tutorial - How to Configure Microsip Software MICROSIP SOFTPHONE MicroSIP For Callrecording Use MicroSIP
  • Review - Free Portable VOIP Client Microsip Quickstart

Category Popularity

0-100% (relative to Pointel DCCM and MicroSIP)

Pointel DCCM

MicroSIP

Call Center Software
100 100%
Call Center Software
0% 0
Communication
7 7%
Communication
93% 93
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and MicroSIP

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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MicroSIP Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
Verdict: As MicroSIP is written in C and C++, there will be minimal possible system resource usage. RAM usage will be less than 5MB. For the voice quality, it supports best voice codecs like Opus@24kHz, G.711 A-Law (PCMA), etc.
Source: www.softwaretestinghelp.com

What are some alternatives?

When comparing Pointel DCCM and MicroSIP, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Linphone - Linphone is an internet phone or Voice Over IP phone (VoIP).

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Zoiper - Cross-platform VoIP softphone dialer for SIP and IAX systems

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Sipdroid - Free and open-source SIP/VoIP Client

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