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Pointel DCCM VS Sipdroid

Compare Pointel DCCM VS Sipdroid and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Sipdroid logo Sipdroid

Free and open-source SIP/VoIP Client
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Sipdroid Landing page
    Landing page //
    2019-09-08

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Sipdroid videos

+ Add

Using SIPDroid

More videos:

  • Review - Sipdroid adds Video SIP calls in High Quality to Android Market
  • Review - Sipdroid video

Category Popularity

0-100% (relative to Pointel DCCM and Sipdroid)

Pointel DCCM

Sipdroid

Call Center Software
100 100%
Call Center Software
0% 0
Communication
9 9%
Communication
91% 91
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and Sipdroid, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Zoiper - Cross-platform VoIP softphone dialer for SIP and IAX systems

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Linphone - Linphone is an internet phone or Voice Over IP phone (VoIP).

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

MicroSIP - MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.

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