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Pointel DCCM VS Metric.live

Compare Pointel DCCM VS Metric.live and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Metric.live logo Metric.live

Real-time and advanced periodic alerts for Google Analytics.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Metric.live Landing page
    Landing page //
    2021-10-15

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Metric.live videos

No Metric.live videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Metric.live)

Pointel DCCM

Metric.live

Call Center Software
100 100%
Call Center Software
0% 0
Analytics
0 0%
Analytics
100% 100
Communication
100 100%
Communication
0% 0
Google Analytics
0 0%
Google Analytics
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Metric.live, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

StatsGlitch - Insights and Alerts to grow your business. Powerful Google Analytics and Search Console companion.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Google Analytics by SumoMe - The easiest way to see your Google Analytics

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Statsbot - Connect your database, let Statsbot generate data relationships from your database automatically, and get your first insights in a matter of minutes.

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