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Pointel DCCM VS Google Analytics by SumoMe

Compare Pointel DCCM VS Google Analytics by SumoMe and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Google Analytics by SumoMe logo Google Analytics by SumoMe

The easiest way to see your Google Analytics
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Google Analytics by SumoMe Landing page
    Landing page //
    2023-09-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Google Analytics by SumoMe videos

No Google Analytics by SumoMe videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Google Analytics by SumoMe)

Pointel DCCM

Google Analytics by SumoMe

Call Center Software
100 100%
Call Center Software
0% 0
Analytics
0 0%
Analytics
100% 100
Communication
100 100%
Communication
0% 0
Google Analytics
0 0%
Google Analytics
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Google Analytics by SumoMe, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Metric.live - Real-time and advanced periodic alerts for Google Analytics.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Datadeck - Spreadsheets visualized In two clicks

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Statsbot - Connect your database, let Statsbot generate data relationships from your database automatically, and get your first insights in a matter of minutes.

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